Jeroen Bos, SVP Global Professional Services at Bizzdesign, brings deep experience leading transformation across complex, multi-product organizations. In this episode, host Jonathan Corrie explores how Jeroen and his team are evolving the role of services to be more strategic, commercial, and growth-focused.

Key discussion areas include:

• The changing role of services in today’s market
• How to shape service offerings and GTM around customer maturity
• Practical steps to harmonise teams, methodologies, and culture across geographies
• Lessons learned from multiple M&A integrations
• Why progressive service orgs focus on packaging expertise, not hours

Jeroen shares how aligning PS with business strategy, and enabling sales to champion services, can unlock faster growth and deeper customer partnerships. Whether you’re scaling delivery, leading a transformation, or integrating teams, this episode is packed with practical insights from someone who’s done it at scale.

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In this episode, Jonathan Corrie speaks with Stephen Elrod, SVP Global Delivery & Professional Services at Degreed, about the intersection of AI, services-led growth, and transformation in Professional Services.

Stephen shares how Degreed has positioned services not as a reactive function but as a growth engine. By engaging services early in the sales cycle, his team helps shape deals, advise clients, and reinforce value across the customer journey. He highlights how a strong partnership between Professional Services and Sales ensures services are seen as revenue-generating, not just post-sale delivery.

A major theme is AI-powered services:

- How Degreed’s AI learning solutions are transforming customer outcomes
- Overcoming AI-literacy gaps among clients
- Leveraging AI internally to enhance team productivity and delivery quality

Stephen also reflects on Degreed’s services transformation - from cost center to profit contributor and what it takes to lead teams through change. Governance, process, and control matter, but success depends on how teams embrace transformation and align around value creation.

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In her role as Head of Professional Services at Gorgias, Onnela Pukk brings with her over 10 years of experience in Toronto's B2B SaaS tech industry, specializing in Customer Success and Professional Services. In this episode, host Jonathan Corrie, speaks to Onnela about the rise of services-led growth in today's modern GTM landscape.

Some key highlights in this episode include:

• From Post-Sale → Growth-Sale: PS as a revenue driver, not a cost center.
• Outcome-Driven: 50% automation in 50 days — measurable, contractual value.
• Focus Wins: Clear on what you don’t do + leverage partners for the rest.
• Stories + Data: Proof points that build confidence across sales & product.
• Culture of Sharing: A “spirit of generosity” to scale best practices fast.
  

// Follow Precursive on:
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Youtube: http://ow.ly/RPxH50Chv9k