Send us your enquiry or question directly!

In this episode of the Practice Partners podcast, Zac and Ami are joined by James Gillespie, CEO & Founder of Cleanbill.

We discuss the evolution of healthcare data tracking and the significance of transparency in the industry. We explore the origins of Cleanbill, the importance of data in understanding bulk billing practices, and the future of healthcare analytics.

The conversation highlights the role of Cleanbill in providing comprehensive data to both patients and clinics, emphasising the need for accurate information in making informed healthcare decisions.

• Cleanbill originated from a need for better healthcare data tracking.
• The importance of transparency in healthcare billing practices is crucial.
• Bulk billing rates are not always indicative of patient access.
• Data collection methodologies have evolved significantly over the years.
• The Cleanbill portal allows clinics to update their information easily.
• Patients benefit from having access to comprehensive healthcare data.

Useful Links:

1. Cleanbill Portal - https://cleanbill.com.au
2. Cleanbill Clinic Portal - https://cleanbill.com.au/clinic-portal/login

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Leadership avoidance is rarely loud.
It is quiet. Subtle. And often disguised as being “too busy”, “too nice”, or “waiting for the right time”.

In this episode of the Practice Partners Podcast, Ami and Zac unpack the uncomfortable but common reality of leadership avoidance in general practice.

We explore:

• What leadership avoidance actually looks like in day-to-day clinic operations
• Why even experienced practice owners and leaders fall into avoidance patterns
• How avoiding difficult conversations, decisions, and accountability quietly stalls growth
• How leadership avoidance impacts team culture, performance, and retention

Along the way, we draw on real-world scenarios from inside clinics and, yes, have a bit of a rant about how leadership avoidance ultimately costs practices time, money, and peace of mind.

If you are a Practice Owner, Practice Manager, GP Lead, or Senior Team Member who knows something is being avoided but has not quite named it yet, this episode will hit close to home.

Leadership does not get easier when it is delayed.
It just gets more expensive.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

Leadership is not a title.
It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees.

In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role.

We unpack:

• What the Admin Leader role actually looks like day to day
• The balance between front desk leadership and operational accountability
• How admin leaders influence flow, culture, and patient experience
• The difference between being busy at reception and leading a team
• Common challenges admin leaders face and how to manage them effectively

We also talk honestly about:

• Stepping up into leadership from within the admin team
• Setting expectations without losing approachability
• Supporting the practice manager and clinical team
• Why strong admin leadership is critical to a well-run clinic

This episode is for receptionists considering their next step, admin leaders finding their feet, and practice owners who want to better understand the role that keeps everything moving.

Admin leadership is not glamorous.
But when done well, it changes everything.

Welcome to the role, Josie.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/