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This week, Zac Pandur and Ami Assigal discuss the hidden risks of walking intellectual property within general practice and business operations.

The episode explores how knowledge, processes, policies, procedures, and operational know-how can easily “walk out the door” when staff leave, and why strong SOPs, documentation, and handover processes are critical for protecting business continuity.

The team also touches on:

• Staff handovers and operational gaps
• Whether employees should work notice periods
• Building systems that reduce reliance on individuals
• Plenty of laughs along the way
• Celebrating Ami’s 40th birthday 🎉

Key Takeaway

If important knowledge only exists in one staff member’s head, it is a business risk. Strong systems and clear documentation protect both the team and the business.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In Episode 82 of the Practice Partners Podcast, Zac Pandur takes on a solo discussion around one of the biggest challenges facing healthcare teams today: negativity in the industry and why positivity matters more than ever.

With increasing operational pressure, staffing shortages, burnout, and rising patient expectations, many healthcare environments have fallen into a cycle of stress, frustration, and reactive culture. In this episode, Zac explores how negativity impacts team morale, leadership, patient experience, and long-term business performance, and why leaders must take responsibility for shaping a more constructive workplace culture.

This is not about toxic positivity or ignoring real problems. It is about creating resilient teams, improving communication, and building workplaces where people feel supported, valued, and motivated despite the pressure.

Zac discusses:

• Why negativity spreads quickly in healthcare environments
• The operational impact of poor workplace culture
• The difference between realism and pessimism
• How leadership behaviour shapes team morale
• Practical ways to improve positivity within practices and healthcare businesses
• Why culture is becoming a competitive advantage in healthcare

A practical and honest conversation for practice owners, managers, healthcare leaders, and team members looking to improve culture and performance in an increasingly demanding industry.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!

In this episode, Zac Pandur and Ami Assigal break down the realities of GP recruitment and why most clinics get it wrong.

From ineffective reference checks to poor alignment and cultural misfits, this conversation focuses on the practical steps required to hire well and reduce long-term risk when bringing doctors into your practice.

We cover:
• Why traditional reference checks are losing value and where they still matter for GPs
• How to identify early “yellow flags” and manage red flags within the first 6 to 12 months
• Aligning clinical interests, billing style, and expectations before onboarding
• How to run structured, effective reference conversations
• Recruiter vs practice-led reference checks
• Trial periods and ongoing review vs traditional probation
• Cultural fit and personality in long-term success
• Key legal considerations when engaging doctors

We also speak honestly about:
• The lack of transparency across healthcare recruitment
• Why most references are overly positive and lack real insight
• The risk of hiring for convenience rather than alignment
• The long-term cost of cultural misfits

If your practice is hiring or considering bringing on new doctors, this is a necessary reset. Structured recruitment, strong alignment, and disciplined processes are critical to building a stable and high-performing clinical team.

Support the show

We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/