According to research by Salesforce, 89% of consumers are more likely to make another purchase after a positive customer service experience. So, what makes customer service truly shine? In this episode of the PinLeader Podcast, Host Dr. Shanda Gore sits down with Mr. Anthony Bruno, nationally renowned independent jeweler and President of J. Foster Jewelers, to explore how leadership, empathy, and trust turn everyday transactions into lifelong relationships.

This episode sponsored by The MANE Intelligence Network

We’re celebrating a milestone: the 100th episode of the PinLeader™ Podcast!

In this special edition, Dr. Shanda Gore is joined by the Mays and Associates team—Jini Jordan (Operations), Dianne Engler (Accounting) and Marie Dunn (Marketing) to share leadership insights on building sustainable success across every part of an organization.

AI is transforming industries, careers, and education. In today’s PinLeader Podcast, Host Dr. Shanda Gore talks with two leading researchers and professors, Dr. Jake Lee and Dr. Cheryl Bracken from Bowling Green State University, to hear how their new AI + X bachelor’s degree is preparing students for the future.

This conversation comes as BGSU gets ready to host Great Lakes AI Week November 4-6 where Dr. Gore will be a presenter. She'll also be part of a panel of business leaders and the keynote speaker at Lourdes University on September 30 for an event titled, "Empowering the Future: AI, Ethics & New Leadership Landscape"

This episode sponsored by Edward Jones Financial Advisor: Jennifer Panczsyzyn

Success isn’t just about what you build—it’s about the foundation you build it on.

In this episode of the PinLeader Podcast, Host Dr. Shanda Gore talks with Mr. Tim Mays and Mr. Matt Maxwell, owners and operators of Mavillino Custom Home Builders. They discuss how integrity, communication, and quality are the foundation of their business. Hear how they motivate their team, plan for the future, and adapt in an ever-changing housing market.

This episode sponsored by Edward Jones Financial Advisor: Jennifer Panczsyzyn

What’s the difference between just managing money and building a financial future you feel good about? Host Dr. Shanda Gore talks with Financial Advisor, Ms. Jennifer Panczyszyn to discuss values, vision, and avoiding common mistakes. Plus—how leadership plays a big role in planning for the future.

Every time you twist the cap on a plastic soda or water bottle, you’re enjoying an innovation that happened in Toledo, Ohio. Host Dr. Shanda Gore talks with Dr. Tom Brady who led the team that developed the Coca-Cola PET plastic soft drink bottle and that pioneered the development of the first FDA-approved curbside recycling process. Hear about the leadership principles that guided Dr. Brady, first at Owens-Illinois and then at his own company, Plastic Technologies, as his teams pursued these groundbreaking innovations. Learn about the risks he took as an entrepreneur, and how he built teams that successfully pursued unproven ideas.

This episode sponsored by Edward Jones Financial Advisor: Jennifer Panczsyzyn

Strong communities don’t happen by chance — they’re built through vision, leadership, and meaningful connections. Host Dr. Shanda Gore welcomes Mr. Scot Hinshaw, President of the Rotary Club of Toledo, one of the top 20 largest Rotaries in the world. They discuss how Rotary members turn service into impact, networking into lifelong friendships, and how engagement brings the power of many into one focused positive strength.

This episode sponsored by Edward Jones - Financial Advisor: Jennifer Panczsyzyn

To Be or Not to Be...A Leader? Host Dr. Shanda Gore sits down with actress Ms. Mary Carrig to discuss the intersection of performance, leadership, and strategy. Together, they explore how Shakespeare’s timeless lessons in character, presence, and adaptability can sharpen today’s leaders—whether on stage, in business, or in everyday life.

This episode sponsored by Edward Jones - Financial Advisor: Jennifer Panczsyzyn