According to research by Salesforce, 89% of consumers are more likely to make another purchase after a positive customer service experience. So, what makes customer service truly shine? In this episode of the PinLeader Podcast, Host Dr. Shanda Gore sits down with Mr. Anthony Bruno, nationally renowned independent jeweler and President of J. Foster Jewelers, to explore how leadership, empathy, and trust turn everyday transactions into lifelong relationships.

This episode sponsored by The MANE Intelligence Network

We’re celebrating a milestone: the 100th episode of the PinLeader™ Podcast!

In this special edition, Dr. Shanda Gore is joined by the Mays and Associates team—Jini Jordan (Operations), Dianne Engler (Accounting) and Marie Dunn (Marketing) to share leadership insights on building sustainable success across every part of an organization.

AI is transforming industries, careers, and education. In today’s PinLeader Podcast, Host Dr. Shanda Gore talks with two leading researchers and professors, Dr. Jake Lee and Dr. Cheryl Bracken from Bowling Green State University, to hear how their new AI + X bachelor’s degree is preparing students for the future.

This conversation comes as BGSU gets ready to host Great Lakes AI Week November 4-6 where Dr. Gore will be a presenter. She'll also be part of a panel of business leaders and the keynote speaker at Lourdes University on September 30 for an event titled, "Empowering the Future: AI, Ethics & New Leadership Landscape"

This episode sponsored by Edward Jones Financial Advisor: Jennifer Panczsyzyn