In this episode of Pediatrics Now, host Holly Wayment engages in a captivating conversation with Matthew Anderson, Vice President of Customer Service at PayPal and Venmo. Together, they explore the transformative lessons that pediatric practitioners can learn from customer service practices in the corporate world. Discover how fostering professionalism and empathy among medical teams enhances patient relationships, and learn practical strategies for addressing sensitive topics such as financial discussions with grace. Anderson shares valuable insights on improving customer service in pediatrics, underscoring the power of incremental changes, relationship building, and transparent communication. Tune in for a thought-provoking discussion on creating a more patient-centered and harmonious pediatric practice.

Join host Holly Wayment on Pediatrics Now as she explores the intersection of medicine and customer service with Matthew Anderson, Vice President of Customer Service for PayPal and Venmo. Discover how principles from the corporate world can enhance patient care and communication in pediatric settings. Learn the significance of humanizing interactions and the critical components that can transform transactional activities into meaningful relationships. Matthew shares personal experiences and practical advice that empower practitioners and their medical teams. Tune in and gain insights to revolutionize patient engagement and satisfaction.

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Host and Executive Producer Holly Wayment brings us this insightful child abuse talk by Dr. Natalie Kissoon, as she shares crucial insights into recognizing child abuse in pediatric care. This episode dives deep into case-based discussions, focusing on common signs of abuse such as unexplained bruises, sentinel injuries, and abusive head trauma. Dr. Kissoon emphasizes the importance of a thorough medical evaluation and offers practical guidance for identifying hidden patterns of maltreatment.