In this episode, hosts Brendan Gale and Matt Pugliese sit down with Paul Muir, Managing Director of Compliance Advocacy Solutions, who brings over 40 years of experience across compliance, risk and insurance. Paul is also an AFCA industry panel member, one of the three independent panel members selected to review the 2020 General Insurance Code of Practice and in our opinion, Australia's leading compliance expert.

The conversation traces Paul's journey from starting in banking through to executive roles at Suncorp, completing his law degree as a mature-age student, and taking the leap to launch his own business (Compliance Advocacy Solutions) nine years ago. From there, we dig into what fairness really means when assessing general insurance claims, and what are some of the key considerations in the use of AI. Paul also shares his five essentials for expert reports, including true independence regardless of who pays, clear causation, plain English customers can actually understand, and experts talking to their expertise, plus why getting the scope of works right from day one can make or break a claim.

Whether you're in claims, compliance, risk or business leadership, this episode delivers practical insights from one of the most respected voices in Australian insurance.