エピソード

  • Episode 283: Why You Need a CX Playbook in Pest & Lawn

    Episode 283: Why You Need a CX Playbook in Pest & Lawn
    2026/07/23

    In this episode, Dan and Donnie welcome Margaret Garcia, founder and CEO of Grit PPO, to discuss why every growing company needs a Customer Experience (CX) playbook and actionable steps to create one. Margaret explains why customer service shouldn't rely on tribal knowledge or individual personalities. Successful companies create repeatable systems that ensure every customer receives the same high-quality experience.

    Guest: Margaret Garcia, Founder & CEO, Grit PPO Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists: https://pcobookkeepers.com/ Donnie Shelton, Triangle Home Services: https://trianglehomeservices.com/ Sponsors: Coalmarch: https://www.coalmarch.com/podcast PestSure: https://www.pestsure.com/ Voice for Pest: https://www.voiceforpest.com/podcast Forshaw: https://www.forshaw.com/ PestPac by WorkWave: https://www.pestpac.com/pmpindustryinsiders Peer Groups: https://www.pmpindustryinsider.com/peergroups Insiders Conference: https://www.pmpindustryinsider.com/conference
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    38 分
  • Episode 282: HR Update: Noncompetes, Marijuana, Contractors & I-9s

    Episode 282: HR Update: Noncompetes, Marijuana, Contractors & I-9s
    2026/07/16

    In this episode, HR expert Jean Seawright joins Donnie Shelton and Dan Gordon to break down the biggest employment issues affecting pest control companies today.

    Jean explains what the FTC's recent action against Rollins means for non-compete agreements and why now is the time to review your employment contracts. She also covers the evolving workplace implications of medical marijuana, what employers need to know about reasonable accommodations, and why documenting impairment—not assumptions—has become increasingly important. Finally, Jean shares the latest guidance on independent contractor classification and an important warning about new I-9 enforcement standards.

    Guest: Jean Seawright, HR Update: Noncompetes, Marijuana, Contractors & I-9s Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists: https://pcobookkeepers.com/ Donnie Shelton, Triangle Home Services: https://trianglehomeservices.com/ Sponsors: Coalmarch: https://www.coalmarch.com/podcast PestSure: https://www.pestsure.com/ Voice for Pest: https://www.voiceforpest.com/podcast Forshaw: https://www.forshaw.com/ PestPac by WorkWave: https://www.pestpac.com/pmpindustryinsiders Peer Groups: https://www.pmpindustryinsider.com/peergroups Insiders Conference: https://www.pmpindustryinsider.com/conference
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    45 分
  • Episode 281: Is Complexity Killing Your Business

    Episode 281: Is Complexity Killing Your Business
    2026/07/09
    In this episode of the PMP Industry Insiders Podcast, Donnie and Dan tackle a challenge nearly every pest control and lawn care company faces: the slow creep of unnecessary complexity. From software overload and endless KPIs to outdated service offerings, bloated processes, and unnecessary meetings, they explore why business systems fail when execution breaks down and how pest and lawn companies can avoid this trap. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services Sponsors: Coalmarch: https://www.coalmarch.com/podcast PestSure: https://www.pestsure.com/ Voice for Pest: https://www.voiceforpest.com/podcast Forshaw: https://www.forshaw.com/ Peer Groups: https://www.pmpindustryinsider.com/peergroups Insiders Conference: https://www.pmpindustryinsider.com/conference
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    49 分
  • Top Takeaways From June | Insiders Rewind

    Top Takeaways From June | Insiders Rewind
    2026/07/06

    🎙️ Welcome to Insiders Rewind — Recapping June.

    This month, we are looking back to:

    Ep. 277 - What's happening with Rollins & What It Means for Pest Control M&A

    Ep. 278 - Gamifying Growth: Using Data to Help Your Team Perform

    Ep. 279 - The New Rules of Pest Control Growth with Jonas Olson

    Ep. 280 - Avoid These Hidden Risks in Pest Control

    A HUGE shout to our sponsors!

    Coalmarch: https://www.coalmarch.com/podcast

    PestSure: https://www.pestsure.com/

    Voice for Pest: https://www.voiceforpest.com/podcast

    Forshaw: https://www.forshaw.com/

    Peer Groups: https://www.pmpindustryinsider.com/peergroups

    Insiders Conference: https://www.pmpindustryinsider.com/conference

    Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists: https://pcobookkeepers.com/

    Donnie Shelton, Triangle Home Services: https://trianglehomeservices.com/

    We’d love to hear from you. Drop a comment, leave a review on Apple Podcasts or Spotify, and connect with us on social media @PMPIndustryInsiders.
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    13 分
  • Episode 280: Avoid These Hidden Risks in Pest Control

    Episode 280: Avoid These Hidden Risks in Pest Control
    2026/06/25
    This week, PestSure's Todd Burke & Kristina Phillips join Dan and Donnie to discuss risk exposures that pest control business owners may overlook. They cover cyber liability threats and real-world examples of breaches, employment practices liability insurance (EPLI) for wage and hour allegations and harassment claims, auto insurance complexities around company vehicles used for personal errands, and the importance of proper umbrella coverage given increasing claim costs. Guests: Todd Burke, COO & Kristina Phillips, VP & Director of Client Services, PestSure Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists: https://pcobookkeepers.com/ Donnie Shelton, Triangle Home Services: https://trianglehomeservices.com/ Sponsors: Coalmarch: https://www.coalmarch.com/podcast PestSure: https://www.pestsure.com/ Voice for Pest: https://www.voiceforpest.com/podcast Forshaw: https://www.forshaw.com/ Peer Groups: https://www.pmpindustryinsider.com/peergroups Insiders Conference: https://www.pmpindustryinsider.com/conference
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    41 分
  • Episode 279: The New Rules of Pest Control Growth with Jonas Olson

    Episode 279: The New Rules of Pest Control Growth with Jonas Olson
    2026/06/18
    This episode features Jonas Olson, co-founder of Pest Control Millionaires and CEO of Pest Badger, discussing his journey from starting a lawn care company in 2010 to getting into pest control in 2020 and scaling Pest Badger to nearly $20 million in annual revenue across 17 locations in just six years. He highlighted pivotal moments in his firm's growth — including the transition to door-to-door, his approach to AI, and how mindset and finding mentors are essential for business owners looking to break through revenue plateaus. Guest: Jonas Olson, Co-Founder, Pest Control Millionaires & CEO, Pest Badger Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists: https://pcobookkeepers.com/ Donnie Shelton, Triangle Home Services: https://trianglehomeservices.com/ Sponsors: Coalmarch: https://www.coalmarch.com/podcast PestSure: https://www.pestsure.com/ Voice for Pest: https://www.voiceforpest.com/podcast Forshaw: https://www.forshaw.com/ Peer Groups: https://www.pmpindustryinsider.com/peergroups Insiders Conference: https://www.pmpindustryinsider.com/conference
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    37 分
  • Episode 278: Gamifying Growth: Using Data to Help Your Team Perform

    Episode 278: Gamifying Growth: Using Data to Help Your Team Perform
    2026/06/11
    This week, Dan and Donnie welcome Adam Weber, co-founder and CEO of Driven, to discuss how data and employee engagement tools can help pest control companies improve performance. Adam shares his journey from pest company owner to developing Driven, an employee engagement platform that helps service professionals see real-time scorecards and performance metrics. They cover how Driven works, the importance of giving employees ownership of their performance data, and why pest companies should focus on maximizing labor efficiency. Guest: Adam Weber, co-founder and CEO of Driven Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists: https://pcobookkeepers.com/ Donnie Shelton, Triangle Home Services: https://trianglehomeservices.com/ Sponsors: Coalmarch: https://www.coalmarch.com/podcast PestSure: https://www.pestsure.com/ Voice for Pest: https://www.voiceforpest.com/podcast Forshaw: https://www.forshaw.com/ Peer Groups: https://www.pmpindustryinsider.com/peergroups Insiders Conference: https://www.pmpindustryinsider.com/conference
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    36 分
  • Episode 277: What’s Happening with Rollins & What It Means for Pest Control M&A

    Episode 277: What’s Happening with Rollins & What It Means for Pest Control M&A
    2026/06/04
    This week, Dan and Donnie break down the recent drop in Rollins stock, what’s driving Wall Street’s reaction and why it matters for the pest control industry. They discuss the impact of CFO Ken Krause’s resignation, explain why the core business remains strong and review what this could mean for valuations, deal activity and rolled equity in today’s M&A market. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists: https://pcobookkeepers.com/ Donnie Shelton, Triangle Home Services: https://trianglehomeservices.com/ Sponsors: Coalmarch: https://www.coalmarch.com/podcast PestSure: https://www.pestsure.com/ Voice for Pest: https://www.voiceforpest.com/podcast Forshaw: https://www.forshaw.com/ Peer Groups: https://www.pmpindustryinsider.com/peergroups
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    32 分