The conversation explores the impact of trust on business operations, the process of rebuilding trust, and the importance of fixing the root cause of trust issues. It emphasizes the need to manage expectations, identify systemic issues, and utilize operational turnaround skills to address trust-related challenges.

Reach out to Penny Cook or Sarah Wilson on LinkedIn to connect! Visit our website: Operating on Purpose

OP Website

The conversation covers the importance of aligning sales and operations, the need for customer experience mapping before scaling up, and the significance of knowing when to bring in the right help, whether fractional or full-time, to transition out of the operator's seat for effective scaling.
Reach out to Penny Cook or Sarah Wilson on LinkedIn to connect! Visit our website: Operating on Purpose

OP Website

Sarah Wilson and Penny Cook, both fractional CEOs and operational turnaround partners, answer listener questions on operational challenges. They provide insights on managing projects, navigating political issues, and standing out as a future ops leader. The conversation emphasizes empathy, communication, and process improvement as key strategies for success in operations.

Reach out to Penny Cook or Sarah Wilson on LinkedIn to connect! Visit our website: Operating on Purpose

OP Website

The conversation explores the transition into ops leadership, emphasizing the shift from being an individual contributor to an orchestrator, building a map for the first 90 days, and leading with intention and purpose.

Reach out to Penny Cook or Sarah Wilson on LinkedIn to connect! Visit our website: Operating on Purpose

OP Website

The conversation delves into the drawbacks of update culture, emphasizing the need to shift focus from excessive meetings to meaningful actions. It highlights the importance of celebrating successes, taking action on red numbers, and coordinating with other functions for effective teamwork.

Reach out to Penny Cook or Sarah Wilson on LinkedIn to connect! Visit our website: Operating on Purpose

OP Website

The conversation explores the critical aspects of leading a team through a pivot, emphasizing the importance of communication, decision-making, and realignment of organizational priorities. It provides valuable insights into the challenges and strategies for navigating a pivot effectively.

Reach out to Penny Cook or Sarah Wilson on LinkedIn to connect! Visit our website: Operating on Purpose

OP Website

The conversation delves into the complexities of the pricing function in business, exploring the challenges, strategies, and key considerations for effective pricing. It emphasizes the need for a clear owner, logical rules, and a systematic approach to pricing decisions.

Reach out to Penny Cook or Sarah Wilson on LinkedIn to connect! Visit our website: Operating on Purpose

OP Website

The conversation focuses on the strategic relationship between operations teams and vendors, emphasizing the value of treating vendors as partners rather than just suppliers. It provides insights on negotiating vendor relationships, leveraging vendor expertise, and building a strong, mutually beneficial partnership.

Reach out to Penny Cook or Sarah Wilson on LinkedIn to connect! Visit our website: Operating on Purpose

OP Website