Send us Fan Mail

If everyone knows blame is corrosive, why does it keep happening, even in good teams, with good people?

Because you are not watching people misbehave. You are watching targets do exactly what they were built to do.

In this episode, MJ looks at what each function in a building is actually paid to protect. A facilities contractor billed per callout has no reason to prevent the callout. An asset manager judged on this year's operating cost has every reason to push the capital spend into next year. A property manager measured on occupancy has a quiet reason to soften the problem. Nobody in that room is being difficult. Each one is being rational.

The culture is the symptom. The misaligned incentive is the cause. And you cannot train your way out of a structure that rewards the behaviour you are trying to remove.

From there: why the fix is a shared set of targets rather than a better attitude, how planned maintenance stops being a maintenance term and becomes a financial one, and why net operating income is the number that turns a repair into a change in what the asset is worth.

Part 2 of 3. Part 1 covered why the defensive reflex starts and the difference between blame and accountability. Part 3 goes down to the floor, with the people running the asset, and the one skill nobody teaches.

Floor Notes. Three levels deep.

Three Levels Deep is a weekly series on the real practice of real estate, property, and asset management. Every episode takes one topic and moves you through three levels: Know it, Apply it, Advise on it.

If this episode gave you something useful, follow the show so the next topic finds you automatically.

Connect and follow:
LinkedIn: https://www.linkedin.com/company/floor-notes/?viewAsMember=true
Instagram: https://www.instagram.com/byfloornotes/
Facebook: https://www.facebook.com/profile.php?id=61591711942641
Website: https://floornotes.podview.com/

Have a topic you want covered, or a real question from the field? Send it across. The strongest episodes start with real questions.

#RealEstate #PropertyManagement #AssetManagement #ThreeLevelsDeep