• EP 161 The Real World of Dentistry No One Prepares You For
    2025/10/29

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Dental school prepares you to save teeth but not for the life that comes with it. The truth is, most dentists are blindsided by what happens once the drills are down: confusing insurance contracts, shrinking reimbursements, rising debt, and the daily challenges of managing people. In this conversation with my friend Dr. Amrita Patel, we unpacked the realities of practice ownership and associate life. Did you know that you'll need to know how to prevent accounts receivable nightmares? Or how to lead a team without burning out? Oh - plus handle patients!

    We dig into false perfections shown on social media, the misinformation new grads are buying into, and the hard truth that many seasoned dentists still lack the foundational business skills. This is the real world of dentistry - the part no one told you about.

    Connect with Amrita Patel

    Instagram: https://www.instagram.com/dramritapatel/?hl=en

    LinkedIn: https://www.linkedin.com/in/thedramri/

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    Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th, 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.beyondtheoperatory.com/

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

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    50 分
  • Special Episode: The Dental Billing Lie Everyone Believes
    2025/10/21

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    In this special takeover episode, Ashley Bond shares why dental billing isn't a solo job, it's a team sport. When hygienists, assistants, and front office staff work in sync, claims get paid on the first try. Clinical notes play a critical role here; detailed SOAP notes (Subjective, Objective, Assessment, Plan) ensure accuracy and prevent denials.

    Ashley shares how poor documentation and missing details like forgetting how old a crown is can cost practices thousands. She explains why "stock narratives" no longer cut it and how patient-specific notes support both revenue and liability protection.

    Using clinical note templates built around procedure codes, real-time communication, and tracking denials can dramatically reduce resubmissions. Ashley emphasizes that the administrative load on dental teams is heavier than ever and why outsourcing billing to specialists can free up time, restore patient trust, and prevent burnout.

    Outsourcing isn't just delegation, it's collaboration. With structured documentation, clear systems, and a trusted billing partner, every part of the practice works smarter, not harder.

    Get your free Clinical Notes Blueprint and simplify how your team documents every procedure.

    https://www.withwisdom.com/teresa

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    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

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    25 分
  • EP 160 True Crime: California Dentist "Reign of Terror"
    2025/10/15

    Dr. Bicuspid Editor-in-Chief Kevin Henry joins me to discuss some crazy current events! A California dentist has been sentenced to 75 years to life in state prison after what prosecutors called a "reign of terror." The man's crimes included multiple sexual assaults against five female patients and an extern, with victims ranging in age from 19 to 73. Prosecutors said he treated the women "as his playthings," committing the assaults while they were under anesthesia and alone in his office.

    What broke the case open was the courage of a dental assistant, who secretly filmed one of the assaults, exposing the abuse and ending years of unchecked violence. The conversation examines how this could happen inside a dental practice where patients should feel safest and the red flags that every dental professional must recognize. From patient safety and sedation oversight to the ethics of working alone with anesthetized patients, this disturbing story forces the industry to confront hard truths about accountability and protection.

    Our discussion continues into the state of the dental profession today. A new Delta Dental study shows preventive care has finally returned to pre-pandemic levels, but capacity hasn't caught up. Hygienist shortages continue to strain practices, and legislative moves across states like licensure compacts and the rise of oral preventive assistants aim to fill the gaps.

    There's also a sharp look at data trends: claims show a rise in occlusal guards and fillings, signaling more stress-related wear and tear, and new fraud triggers are catching the attention of insurers. Teresa and Kevin unpack how AI, remote admin roles, and shifting workforce models are reshaping the business of dentistry and what every practice owner needs to know to adapt.

    🔗 Links Discussed in the Podcast

    'Reign of terror' dentist sentenced to 7 decades-plus in prison

    Updated research shows preventive dental care has nearly returned to pre-pandemic levels

    Chew on This! A Dental Podcast

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    Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th, 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.beyondtheoperatory.com/

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

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    25 分
  • EP 159 My Takeaways From The NADP Meeting
    2025/10/02

    Every year, I attend Converge, the annual conference of the National Association of Dental Plans (NADP). It's where I explore the latest issues and challenges faced by carriers and providers. I've watched the evolving partnerships between carriers and DSOs and observed the increase in network leasing concerns, I wanted to share my observations with you. I listened to compliance updates, discussed the expanding role of Medicare Advantage, and other issues shaping the future of dental coverage.

    What am I sharing? My thoughts on the amount of audits and fraud in our industry. Are you at risk? Multi-factor authentication is becoming a priority for both small practices and large DSOs. Plus, I'll highlight the questions to ask before outsourcing billing or revenue cycle management in today's third-party–driven market.

    Let me know if you like this kind of reporting. It was a lot more fun than I expected!

    Resources & Links:

    • NADP – The National Association of Dental Plans, representing dental insurers and advocating for better dental benefits. https://www.nadp.org/

    • Unify Dental – A platform helping DSOs and practices streamline operations and improve efficiency. https://www.unify.dental/

    • Cotiviti – A leading analytics and payment accuracy company serving healthcare and dental organizations. https://www.cotiviti.com/

    • Fluent Dental – A technology-driven solution for simplifying dental revenue cycle management. https://fluent.dental/

    Connect with Teresa

    Website: https://www.odysseymgmt.com/

    Email: teresa@odysseymgmt.com

    Instagram: treeduncan

    Facebook: Odyssey Management Dental Speaking & Consulting

    LinkedIn: Teresa Duncan, MS

    -------------

    Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.odysseymgmt.com/bto

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    続きを読む 一部表示
    45 分
  • EP 158 Lessons Patients Taught Me The Hard Way
    2025/09/18

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Lessons Patients Taught Me The Hard Way

    Some of the most powerful lessons in dentistry don't come from textbooks or training, but from real-life patient encounters that test your patience, humility, and adaptability. In this episode, I reflect on situations where patients pushed me out of my comfort zone and forced me to grow in ways I didn't expect. You'll hear how these interactions shaped my approach to communication, accountability, and practice management. More importantly, you'll discover why it's okay when patients don't connect with you and how to manage tough patient personalities. These aren't just stories to make you laugh; they're lessons to help you navigate the unpredictable world of patient care with confidence.



    Connect with Teresa

    Website: https://www.odysseymgmt.com/

    Email: teresa@odysseymgmt.com

    Instagram: treeduncan

    Facebook: Odyssey Management Dental Speaking & Consulting

    LinkedIn: Teresa Duncan, MS

    -------------

    Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

    Join Teresa and Angela on March 6th 2026 in Northern Virginia. Limited to just 20 attendees.
    Registration is open. Secure your spot today:

    🔗 https://www.odysseymgmt.com/bto

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    続きを読む 一部表示
    33 分
  • EP 157 The One Mistake That Could Wipe Out Your Dental Practice Overnight
    2025/09/02

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Did you know a single ransomware attack can cost a dental office six figures or shut it down entirely?

    A small dental practice is an ideal target for a cyberattack easy to overlook, often underprotected, and rich with valuable patient data. Teresa Pichay (returning guest!) and Katie Fox from the California Dental Association joined me for a scary session. They shared how hackers use phishing emails, malware, and AI-powered scams to break into dental systems, steal information, and demand high ransoms. Many in dentistry assume they're too small to attract hackers, but that very assumption makes them more vulnerable to hacking attempts. Personal devices, outdated software, and unsecured networks create easy entry points.

    Even if the breach occurs through a third-party vendor, the dental office is still held responsible. Without strong cybersecurity protocols, HIPAA compliance, and safeguards in place, practices risk data exposure on the dark web or deep web, legal trouble, and costly service disruptions. Cyber liability insurance can help but prevention through secured systems, trained staff, and regular risk assessments is the only reliable defense in an AI-driven threat landscape.

    Resources from the CDA:

    Resources from the CDA:

    CDA_2025_Cyber_Safety_Checkup.pdf

    CDA_2025_Questions_Software_Vendor.pdf

    Want to see the source behind the discussion? Check out the articles below:

    Medical and Dental Groups Settle Class Action Data Breach Lawsuits

    Aspen Dental reaches $18.7M settlement in data tracking case

    Connect with Teresa and Katie

    Email: Teresa.pichay@cda.org & security@cda.org

    Resources at California Dental Association https://www.cda.org/

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    続きを読む 一部表示
    58 分
  • EP 156 Dental Insurance Secrets Every Dentist Should Know
    2025/08/20

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Did you know 80% of dental claim denials can be overturned with the right strategy?

    I love meeting fellow insurance nerds! My time with Dr. Christie Bateman was packed full! She shared how to master PPOs, Medicare Advantage plans, and complex prior authorization rules while protecting your bottom line. Dr. Christie breaks down the exact methods she uses to reverse denials, clear documentation, targeted patient photos, and short, persuasive appeals that insurance carriers can't ignore.

    Get the inside scoop on Liberty Medicare Advantage's extensive prior auth requirements and how direct advocacy led to changes that benefit dentists. We discussed the concept of "provider gold cards" that could dramatically reduce administrative workload. The conversation wraps up with real talk about how patient education can guide smarter insurance plan choices. It's not just about better coverage - it's about a smarter patient.

    Connect with Dr. Christie

    Website: Bateman & LaMond Milford Dentistry

    Instagram: milforddentist

    Facebook: Bateman & Lamond Milford Dental

    -------------

    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    続きを読む 一部表示
    54 分
  • EP 155 Beyond Micromanagement: What Makes Today's Office Managers Great
    2025/08/06

    More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

    Modern office managers lead through clarity, culture, and connection not control. My longtime friend and colleague Lorie Streeter joins me for a frank conversation about the lessons we've learned over the years.

    Micromanagement is everywhere, and dental teams are evolving whether leaders are ready or not. The shift from task-checking to true team empowerment is reshaping how successful practices run. We share stories of real managers navigating burnout, toxic dynamics, and panic hiring with surprising clarity.

    There's a raw conversation about what happens when doctors undermine authority, how culture breaks down quietly, and why emotional intelligence is now a non-negotiable skill. We tackle some unexpected truths about staffing "shortages," leadership blind spots, and what it actually means to build a team that runs on trust not fear. If you've ever carried more weight than your title suggests, this episode unpacks why... and what to do next.

    Connect with Lorie

    Website: MAXASSIST

    Facebook Lorie Genelin Streeter

    Instagram Lorie Streeter - Maxed Out

    LinkedIn Lorie Streeter

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    I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

    -------------

    Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

    Use ODYSSEY for a 10% courtesy

    -------------

    Synergy Dental Partners offers lower prices for your dental supplies and services

    https://www.odysseymgmt.com/synergy

    NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

    -------------

    My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

    -------------

    Visit odysseymgmt.com to check out my book, webinars and courses.

    -------------

    Don't forget to check out my other podcast Chew on This - A Dental Podcast!

    **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

    YouTube: https://youtube.com/@odysseymgmt

    続きを読む 一部表示
    51 分