In the second part of our three-episode run with Angi Cooney, we dig into what she believes is the property industry’sbiggest failure: it serves itself before it serves the people whoactually rely on it.

From clunky conveyancing and faceless processes to referral fees and dodgy communication, Angi and Ben explore how we ended up here, why it still hasn’t changed, and what “being the parent, not the pal” looks like in agency and conveyancing.

In this episode:

• Why so much of the industry is built around fees and referrals, not clients
• How conveyancing became slower after computers and email arrived
• The hidden damage done by layers of process, poor updates and zero transparency
• Parenting, boundaries and property: why great service is basically good parenting for adults
• The truth about referral fees, and the question every seller should ask their agent
• Realistic advice on choosing a conveyancer (and why “local, reachable, and human” still matters)

Guest:
Angi Cooney - lifelong estate agent, high-calibre operator, and host of the podcast Now What?, exploring life’s big “what next?” moments.

#NoMoreWaffle #EstateAgency#PropertyPodcast #Conveyancing #HomeMoving #CustomerFirst #AngiCooney

In the first of a three-part run with Angi Cooney, Ben sits down with a lifelong agent who says the quiet part out loud: estate agency is not about property, prices or portals, it’s about people.

From vision boards and “pointing north” to why only a small percentage of agents truly get this, Angi and Ben unpack what great agency really looks like when the client is the hero of the story.

In this episode:

• Why most of the industry still behaves like it’s all about transactions and fees
• The simple truth: without clients, you don’t have a business
• How “care” sits at the centre of Angi’s whole approach to agency
• The danger of promoting great valuers into terrible managers
• Self-employed agents, corporates and independents - why the model matters less than the mindset
• Practical advice for movers: how to actually choose one of the 5% of agents who put people first

Guest:
Angi Cooney - lifelong estate agent, high-calibre operator, and host of the new podcast Now What?, exploring life’s big “what next?” moments.

#NoMoreWaffle #EstateAgency#PropertyPodcast #AngiCooney #MovingHome #CustomerFirst #PeopleNotProperty

In the final part of our three-episode run with Matt Baldock, we tackle one of the property industry’s biggest frustrations, the painfully slow sales process.

From outdated data to never-ending conveyancing, Matt and Ben break down why the system keeps failing the people who rely on it, and what needs to change to make moving home faster, fairer and far less stressful.

In this episode:

• Why slow conveyancing kills deals and confidence.
• The case for faster data and full transparency on prices.
• What England can learn from how Scotland sells homes.
• Can AI and digitalisation finally fix conveyancing?
• How rental reform could reshape lettings, and why agents must adapt.

Guest:
Matt Baldock - estate agency leader, mentor and long-time champion of people-first property.