New Tools, Same Playbook
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New Tools, Same Playbook
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Aspen Contracting has done over a billion dollars in roofing and storm-restoration sales in the last 12 years, growing to dozens of offices without losing the door-to-door sales culture the business was built on. Tim Nussbeck, Special Projects Coordinator at Aspen, has spent his career turning that growth into repeatable systems, and he brought the same philosophy to the call center.
In this episode of Built for Growth, Tim walks Pam Torrey through how Aspen sequenced its AI voice rollout, starting with the hardest use case first: inbound calls, which run 200 to 400 a day across their offices. He talks about treating AI like a new employee instead of a piece of software, why the aged-lead "rehash" agent became the biggest win (10 to 20x their previous results), and how the team scaled the system across a network now handling close to a thousand inbound and outbound calls a day. Tim also shares where he still draws the line on tech in an industry built on in-home trust, and what he'd tell another home services leader who's skeptical about bringing AI into a people-first business.
Learn more about what Leaping AI is building for home improvement companies at leapingai.com.