This episode of Neurodivergent Money Management explains why debt paperwork—not the debt itself—is often the real barrier for dyslexic adults. Debt communication is legally required to be dense, written text (default notices, terms, portals), and dyslexic brains face slower reading speed, smaller working memory, and documents written above the average reading level (even lawyers struggle). This creates shame rooted in school experiences, not a lack of ability. The host reframes this as a format problem, not a discipline problem, and shares legal rights (UK Equality Act 2010 reasonable adjustments) plus three practical tools to remove the reading burden. Highlights Under the UK Equality Act 2010, dyslexia can qualify for legal "reasonable adjustments" — you can request plain-language summaries, email instead of post, extra time, and a single point of contact. Three tools that take reading off your plate: text-to-speech apps (Seeing AI, built-in phone readers), AI tools (ChatGPT/Claude) to translate letters into plain English, and free debt charities (StepChange, National Debtline, Citizens Advice) that will read and handle letters for you. The homework: open just one letter this week and get it read/explained to you — no need to act on it yet, just remove the "not knowing." COPY AND PASTE SCRIPTS FROM THE EPISODE Script 1. Written request to a creditor, bank or lender Dear Support Team, Account reference: [your account number] I am writing to ask for reasonable adjustments to how you communicate with me. I am dyslexic, and reading long letters and dense written information is difficult and takes me much longer. This puts me at a disadvantage when I deal with my account. Under the Equality Act 2010 you have a duty to make reasonable adjustments so I am not disadvantaged. I would like you to: Send me plain language summaries of any important letters, with the key points and any action I need to take, in short simple sentences. Contact me by email rather than by post. [Or state your own preference, for example large print, or a phone call.] Give me extra time to respond before any further action is taken. Give me a named contact so I do not have to explain my situation each time. Please add a note to my account recording these communication needs so they are applied every time, and please confirm in writing once this is done. If you are not able to make any of these adjustments, please explain why in writing. Thank you. [Your name] Script 2. Phone opening line Hello. Before we go on, I need to tell you that I am dyslexic, so I struggle to read long letters and take in a lot of information at once. Please can you record this as a communication need on my account. I would like plain language summaries and to be contacted by email rather than post, and I may need a little extra time to respond. Can you set that up and confirm it is on my file? Please note: the law says adjustments have to be reasonable, so a firm can decline a specific request if it has a good reason. It cannot refuse simply because it is inconvenient. If you are ignored or treated badly, complain to the firm first, then escalate free of charge to the Financial Ombudsman Service. THE FOUR AI PROMPTS Use any free tool, for example ChatGPT, Claude or Copilot. Type the letter, paste it, or take a photo of it, then paste the prompt underneath. To understand a letter I am dyslexic and I find long letters hard to read. Please read the letter below and tell me what it says in five short, simple sentences. Use plain British English and everyday words. Tell me who it is from, what they want, how much money it is about, and if there is a date I need to act by. Here is the letter: To understand a default notice I have received a default notice about a debt and it is frightening me. Please explain in calm, plain British English what this default notice means, what a default is, and what usually happens next if I do nothing and if I respond. Keep it simple and kind. Do not use legal jargon. List the two or three things I could do now. Here is the letter: To understand a repayment offer A creditor has sent me a repayment offer and I am not sure I understand it. Please explain in plain British English what they are offering, what it would cost me each month, and what the catches or risks might be. Then list my options in a simple bullet list, including asking for a lower payment. Here is the offer: To draft a reply Please help me write a short, polite reply to this creditor in plain British English. I want to sound calm and reasonable. Keep it under 150 words, use simple sentences, and give it to me as a letter I can copy. My situation and what I want to ask for is: [type it here]. Here is their letter: THE READ ALOUD TOOLS Seeing AI — free, from Microsoft, on iPhone and Android. Point your camera at a paper letter and it reads it aloud.iPhone — Settings, Accessibility, Spoken Content. Turn on Speak Screen, then ...
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