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What would it look like for your company's message to actually connect with it's biggest stakeholder? The local public.

AM Group founders Andrea Ritchie and Mary Mickel have built one of Northwest Arkansas’ most respected communications and public relations firms by helping organizations tell their stories better. In this conversation, they share how a chance friendship evolved into a business partnership, why communications should be part of every company’s growth strategy, and how authentic storytelling can shape everything from local restaurants to billion-dollar development projects.

Summary

Andrea and Mary walk through the early days of building AM Group, growing from a handful of clients to a rapidly scaling agency trusted by some of the region’s most influential organizations. They discuss the importance of understanding your audience, owning your narrative before someone else does, and why relationships remain one of the most valuable assets in business. Their experience spans hospitality, tourism, real estate development, technology, economic development, and community-building initiatives, giving them a unique perspective on what makes organizations stand out in a crowded marketplace.

The conversation also offers an inside look at modern public relations in an era dominated by AI, social media, and nonstop information. Andrea and Mary explain why businesses can no longer rely on their products to "speak for themselves," how strategic communications influences growth, and why founders should view storytelling as a core business function rather than an afterthought.

Perhaps most importantly, they share lessons on building a values-driven company, choosing the right business partner, scaling a team without losing culture, and creating a business that serves both clients and employees well. For founders at any stage, it's a thoughtful conversation about growth, relationships, community impact, and the power of telling the right story at the right time.

Highlights

00:00 What is AM Group?

7:30 How much of PR is putting out client's fires?

22:30 Landscape of PR & Communications in NWA
27:00 Client success story: Experience Fayetteville
41:00 Balancing A.I. & Originality
55:00 Partnering with national brands coming to NWA
69:30 What is the ROI on PR?

Key Takeaways

1. If you don't tell your story, someone else will - The most successful businesses are intentional about shaping their narrative. Whether you're launching a startup, expanding into a new market, or navigating growth, clear communication builds trust and prevents others from defining your story for you.

2. Relationships are still the ultimate competitive advantage - AM Group's success has been built on authentic relationships with clients, journalists, community leaders, and partners. In a world filled with automation and AI, genuine human connection continues to create opportunities that technology can't replace.

3. Growth requires both strategy and culture - As companies scale, systems and processes matter, but so do people. Andrea and Mary emphasize hiring great talent, creating a healthy culture, and building a business that supports both client success and employee well-being.

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For guest suggestions or inquiries nwafounders@gmail.com

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What does it actually look like to scale a business through uncertainty without losing your people, your values, or your long-term vision?

In this episode, Taylor Faught, CEO of TRS Healthcare, shares the story behind building and scaling a healthcare staffing company from a regional family business into a national operation. From navigating explosive growth during COVID to leading through a more challenging, post-pandemic market, Taylor offers a rare look into what it takes to grow sustainably while staying grounded in relationships and purpose.

Summary

At the heart of the conversation is Taylor’s leadership philosophy: growth is only meaningful if it’s built on strong culture and clear values. Whether it’s transitioning to a fully remote workforce, maintaining team connection through intentional communication, or celebrating wins even in difficult seasons, Taylor emphasizes that people (not just performance) drive long-term success.

The episode also unpacks the evolution of the healthcare staffing industry, from pre-COVID stability to pandemic-driven demand and today’s more competitive, transparent market. Taylor shares how TRS adapted by focusing on efficiency, automation, and speed while never losing sight of their core mission: improving patient care by placing the right people in the right roles.

Finally, Taylor reflects on the deeper “why” behind the business. Through personal stories of how TRS nurses have impacted real lives (including his own) he reframes success beyond revenue. It’s about building something bigger than yourself, creating opportunities for others, and making a meaningful difference in moments that truly matter.

Highlights

00:00 What is TRS Healthcare

7:00 State of the Healthcare industry today

24:00 Why not scale more now?
38:00 How TRS actually helps hospitals
51:00 Alice Walton's impact in NWA

Key Takeaways

1. Focus beats expansion (especially when things are working) - One of the hardest decisions Taylor made was saying no—especially during COVID when opportunities were everywhere. Instead of chasing short-term revenue, he focused on long-term partners and sustainable growth. If you’re building, the question isn’t “Can we do this?” but “Should we?”

2. Culture doesn’t happen by accident—especially in remote teams - From daily company-wide calls to camera-on meetings and annual in-person gatherings, TRS built culture intentionally. As Taylor put it, “You can still have a culture in a remote environment”—but only if you’re willing to lead it on purpose.

3. Your business is only as strong as the people it serves and supports - Whether it’s nurses, clients, or internal team members, Taylor’s approach is simple: take care of people first. For younger founders, that’s your foundation. For seasoned founders, that’s your story—one worth telling clearly and often.

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What does it look like to build a software company in a highly regulated industry while remaining innovative?

In this episode, Joe Ehrhardt, founder and CEO of Teslar Software, shares the story behind building one of the fastest-growing fintech companies serving community banks across the country. From early lessons in leadership and entrepreneurship to navigating the realities of scaling a software business, Joe offers a grounded look at what it takes to build a company that lasts.

Summary

Joe walks through the early days of Teslar Software, including how the company identified a major operational problem inside community banking and created technology that helps banks automate workflows, improve efficiency, and better serve customers. Rather than chasing trends, Teslar focused on solving practical problems for real people—something that ultimately became a competitive advantage as the company scaled. The conversation also highlights the importance of listening closely to customers and building products alongside them instead of for them.

Beyond software and banking, this episode dives into leadership, company culture, and the challenge of growing a business without losing the mission that made it successful in the first place. Joe shares insights on hiring the right people, creating alignment inside a growing team, and why humility and consistency matter more than flashy leadership styles. For founders in Northwest Arkansas and beyond, there’s a refreshing honesty to the way he talks about growth—not as a straight line, but as a long process of learning, adapting, and staying committed.

One of the most compelling parts of the conversation is Joe’s perspective on storytelling as a founder. As companies mature, founders often realize their role shifts from simply building products to communicating vision, culture, and purpose. Joe explains why telling the story behind the business matters—not just for customers, but for employees, future hires, partners, and the broader community.

Highlights

00:00 Working with Mark Cuban during PPP Forgiveness

7:30 How to prepare for luck as a business owner

18:00 College project turned company
30:00 Why is innovation important for Teslar?
44:00 Raising capital for expansion
60:00 A deeper look at PPP Forgiveness
1:21:30 A.I. Integration

Key Takeaways

1. The best businesses often solve “unsexy” problems exceptionally well - Teslar Software didn’t grow by chasing hype. It grew by improving operational pain points inside community banks. For younger founders, this is a reminder that huge opportunities often exist in overlooked industries. For seasoned founders, it reinforces the value of staying focused on customer problems instead of constantly pivoting toward trends.

2. Company culture becomes more important as you scale - In the early days, culture happens naturally. As teams grow, culture has to become intentional. Joe’s approach highlights the importance of hiring people who align with the mission, communicate clearly, and care deeply about serving others well.

3. Founders eventually become storytellers - At some point, building the company isn’t enough—you also have to explain why it matters. Whether you’re raising capital, recruiting talent, or building customer trust, your ability to tell the story behind the business becomes a leadership skill of its own.

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For guest suggestions or inquiries nwafounders@gmail.com