『Myriam Barthes of Journey Clinical: From COVID Living Room Startup to 100+ Team Members, 3,000+ Clinicians & 1M+ Treatment Hours | Scaling Psychedelic Healthcare, Hiring, Culture & Customer Growth Tips. (Episode 796 - Myriam Barthes)』のカバーアート

Myriam Barthes of Journey Clinical: From COVID Living Room Startup to 100+ Team Members, 3,000+ Clinicians & 1M+ Treatment Hours | Scaling Psychedelic Healthcare, Hiring, Culture & Customer Growth Tips. (Episode 796 - Myriam Barthes)

Myriam Barthes of Journey Clinical: From COVID Living Room Startup to 100+ Team Members, 3,000+ Clinicians & 1M+ Treatment Hours | Scaling Psychedelic Healthcare, Hiring, Culture & Customer Growth Tips. (Episode 796 - Myriam Barthes)

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In this episode of the Grow A Small Business Podcast host Troy Trewin interviews Myriam Barthes shares how she and her husband built Journey Clinical from a COVID-era living room startup into a 100+ person company. She reveals how the business grew to support 3,000+ clinicians and deliver over 1 million hours of ketamine-assisted psychotherapy. Myriam discusses raising venture capital, scaling teams, hiring the right people, and building a sustainable company culture. She also explains why customer obsession, strong execution, sleep, and treating yourself like an athlete are essential for founders. Plus, she shares lessons on navigating rapid growth, overcoming challenges, and building a business around an emerging industry. Journey Clinical posts an outstanding patient NPS of ~80—well above the global average of 20 and the tough benchmark of 50. This score reflects deep loyalty in a sensitive mental-health space, where 9–10 scorers actively recommend the service. Learn how to measure customer love in 21 minutes with free NPS: https://www.growasmallbusiness.com/an-easy-way-to-measure-if-your-customers-love-you-in-21-minutes--use-the-net-promoter-score-nps-and-its-free Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? Myriam Barthes shares that the hardest thing in growing a small business is showing up every day and giving it your best. She highlights the importance of staying consistent and committed throughout the challenges of business growth. What's your favorite business book that has helped you the most? Myriam Barthes shares that *Who: The A Method for Hiring* by Geoff Smart and Randy Street was the business book that helped her the most, particularly by improving her approach to hiring, especially in the early stages of building her team. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Myriam Barthes shares that she mainly uses podcasts to distract herself and take a break from work, so she does not have one particular podcast or online learning resource that she would recommend. What tool or resource would you recommend to grow a small business? Myriam Barthes shares that the most important resource for growing a small business is being obsessed with your customers, talking to them, listening to them, and acting on their insights. She believes staying close to the customer is the most important thing. What advice would you give yourself on day one of starting out in business? Myriam Barthes shares that she would tell herself, "You got this. You're going to be okay. And also, it's fun." She encourages herself to trust the journey and remember to enjoy the experience of building the business. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey. Quotable quotes from our special Grow A Small Business podcast guest: Treat yourself like an athlete and take care of yourself – Myriam Barthes Your belief system is what ends up driving everything – Myriam Barthes Be obsessed with your customers and listen to their insights - Myriam Barthes
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