『My Ghosted Guest』のカバーアート

My Ghosted Guest

My Ghosted Guest

著者: Engagement Counselors Brady Lowe & Gabriel Ryan
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Every brand talks about service — but what happens when you ghost your own guests? My Ghosted Guest is where hospitality meets hard truth. Hosted by Gabriel Ryan and Brady Lowe, we call out the invisible moments that cost you customers, revenue, and reputation — and show you how to turn them into your biggest wins. From restaurants and boutique hotels to online stores and luxury brands, if you’ve got a storefront (physical or digital) and you’re not answering your guests, you’re on the clock. This isn’t theory. It’s part confession, part roast, part playbook — with a healthy dose of hospitality heart. Sometimes we fix it. Sometimes we name names. Because every bad engagement can be a great comeback. 🚀 Ready to make your guests feel seen? Subscribe now and never ghost a guest again.Copyright 2025 Engagement Counselors Brady Lowe & Gabriel Ryan アート クッキング マーケティング マーケティング・セールス 経済学 食品・ワイン
エピソード
  • Why Sequence Is More Important Than Strategy
    2025/12/18

    The Engagement Crisis Killing Wineries, Breweries & Distilleries (and How to Fix It) → https://youtu.be/xiyShLAbWS0

    You nail the in-person experience. Guests walk in, you seat them, serve them, send them home happy.

    There's a sequence for everything.


    So why doesn't your digital presence have the same intentionality?


    Brady and Gabriel break down the "mise en place" principle for social media. You can't execute engagement if you haven't planned the menu first. Most brands are opening the fridge and hoping for magic—instead of designing the experience, training the team, and following a repeatable sequence.


    In this episode:

    Why "doing the right thing in the wrong order" kills your results

    The 97% floating past your business online (and how to reach them)

    How one Tulum hotel turned a 3-year customer cycle into pure plateau revenue

    What Martha Stewart's tiny bowls teach us about digital strategy

    Stop throwing darts blindfolded. Build your engagement sequence.


    Connect with us:


    Brady on IG - https://www.instagram.com/direct/t/103536321040823/


    Gabriel on IG - https://www.instagram.com/direct/t/107791613950157/

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    31 分
  • Stop Posting. Start Engaging. (80/20 Rule That Actually Works)
    2025/12/11

    The Engagement Crisis Killing Wineries, Breweries & Distilleries (and How to Fix It) → https://youtu.be/xiyShLAbWS0

    You're doing social media backwards. Most hospitality brands spend 80% of their time creating content and 20% engaging with their audience. Flip it.


    Spend 80% of your time engaging with your Dream 100, leaving thoughtful comments, starting real conversations. The other 20%? Post "fortune cookie" sized content to your feed. Simple, authentic, valuable. No need to teach a masterclass in every reel.


    Brady shares insights from his mastermind experience and why giving away 90% of your knowledge for free is the move. Gabriel breaks down the exact cadence: 3 stories a day, 2-14 feed posts per week, and 600 minutes engaging with your Dream 100.


    Next episode: Why doing the right thing in the wrong order is actually the wrong thing. Strategy meets sequence.


    Connect with us:

    Brady on IG - https://www.instagram.com/direct/t/103536321040823/

    Gabriel on IG - https://www.instagram.com/direct/t/107791613950157/

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    35 分
  • Build Brand on these 4 Horsemen
    2025/12/04

    The Engagement Crisis Killing Wineries, Breweries & Distilleries (and How to Fix It) → https://youtu.be/xiyShLAbWS0

    You've got a website. You're posting on social. Maybe you're running some PR or ads. But your business still feels like a leaky bathtub. Money in, results out. Every month, the same grind.

    Here's what nobody told you: you're missing the fourth horseman. Website, social media, and traffic are three legs of a stool. Without a CRM, you're building on sand instead of concrete. Brady breaks down why he spent $12,000/year on Salesforce when he was only managing $1M in sponsorships. And why he kept paying even when he wasn't using it actively.

    Gabriel shares why even billion-dollar companies can't answer basic questions like "Which customers are worth 10x more?" or "What's our actual return on this campaign?" The reason? No proper CRM container to capture and organize the traffic they're paying for.

    This episode reveals the Four Horsemen framework, why CRM is the engine that makes everything else work, and how to stop wasting 30-70% of your marketing budget on efforts that evaporate the moment they hit your business.

    Next step: Learn what to actually DO with all those contacts → https://youtu.be/xiyShLAbWS0

    Connect with us:

    Brady on IG - https://www.instagram.com/direct/t/103536321040823/

    Gabriel on IG - https://www.instagram.com/direct/t/107791613950157/

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    33 分
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