『Mums On Cloud Nine』のカバーアート

Mums On Cloud Nine

Mums On Cloud Nine

著者： Heather Black
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The show is hosted by Heather Black, a champion for women in tech and founder of Supermums, a global brand supporting mums to develop a career in the salesforce eco-system. The podcast aims to inspire and support mums new or already working in the sector to develop their career in the tech sector whilst achieving flexibility and the salary they deserve – sharing top tips, insight and inspirational stories from women who carved out a successful career and employers who champion diversity and gender equality. Through our podcast series we will cover four key areas of insight: Explore your Potential Understand what roles are possible and how to feel assured it's right for you. Create a Vision for Change Coaching tools and tips to change or develop your career. Have a Life you Love Foster a flexible career working with your employer, team and family. Create your Success Develop your skills, network, profile and reputation as the go to expert. 出世 就職活動 経済学
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  • Leading the Way for Trailblazers to Follow.

    Leading the Way for Trailblazers to Follow.
    2026/07/22

    What happens when curiosity, community and a willingness to keep learning turn a career in technology into a Golden Hoodie story?

    In this episode of the Mums on Cloud Nine podcast, I'm joined by John Lay, who became the second person to receive a Salesforce Golden Hoodie when he was recognized at Dreamforce in 2017.

    John's story starts long before Salesforce. Growing up on a small farm in Tennessee, he originally planned to become a veterinarian before discovering an unexpected interest in data processing and computer science. That discovery led to a career centered around databases, customer data, and solving complex business problems through technology.

    John shares how his Salesforce journey began while working at Camping World and Good Sam, where he faced the challenge of bringing together customer data spread across 14 operational systems. Starting with just 50 Service Cloud licenses, John helped prove what Salesforce could achieve before expanding into Sales Cloud and building a much broader CRM environment.

    Much of what John needed to know, he had to learn quickly. He talks about attending Dreamforce, speaking to other Salesforce professionals wherever he could, and becoming an active member of the Trailblazer community. By learning from others and sharing his own experiences in return, John became part of the community that would eventually recognize his contribution with a Golden Hoodie.

    We also hear how a chance conversation on a flight helped shape the next chapter of his career. After retiring from Camping World, John realized he wasn't ready to stop working and joined Alternative Solutions, where he now leads its CRM practice and works as a CRM architect across Salesforce and other platforms.

    Our conversation also turns to AI and what it means for admins, consultants and technology professionals today. John shares a simple analogy for working with AI: treat it like a talented junior colleague. Give it good information, clear direction and appropriate guardrails, then remain responsible for checking the output.

    John also shares how he uses tools including ChatGPT, Otter.ai and Salesforce Agentforce Vibe in his own work, including an interesting approach where he uses ChatGPT to develop and refine prompts before taking them into Salesforce tools that have access to the relevant metadata.

    John's career is a great example of where curiosity and continuous learning can take you. From discovering data processing almost by accident to tackling complex CRM challenges, receiving a Golden Hoodie and now experimenting with the latest AI development tools, he has continued to learn throughout every stage of his career.

    What could you achieve in your own career by staying curious, asking questions and continuing to learn? Listen to the episode and share your thoughts with us.

    About Supermums

    Founded by Heather Black, a Salesforce Golden Hoodie winner, Supermums helps relaunchers and seasoned Salesforce professionals accelerate their careers in tech through expert training, career coaching and recruitment support.

    Whether someone is returning to work, pivoting into a new role, or ready to step up in the Salesforce ecosystem, Supermums provides practical training, mentoring and access to job opportunities to help them build confidence, sharpen their skills and progress faster.

    Alongside its career development programmes, Supermums partners with employers to connect them with talented Salesforce professionals who are ready to make an impact.

    Find out more here https://supermums.org/podcast-intro

    About our Sponsor, Hubbl Technologies

    Hubbl gives Salesforce teams the clarity they need to move faster.

    By connecting technical metadata with real business processes, Hubbl reveals what is happening inside your Salesforce org — from security and access risks to process gaps, tech debt, and AI readiness. The result: less guesswork, faster audits, better documentation, and smarter decisions for teams who want to build, scale, and innovate with confidence

    Find out more about https://qrco.de/bgY7zw

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    26 分
  • Supporting Mental Health in the Salesforce Community

    Supporting Mental Health in the Salesforce Community
    2026/07/15
    What happens when sharing the parts of your career that feel hardest to talk about helps create a community where others finally feel understood? In this episode of our Golden Hoodie Winners series, we speak with Katie Villanueva, a Salesforce Administrator, community leader, mental health advocate, and 2023 Salesforce Golden Hoodie recipient. Katie shares how speaking openly about living with bipolar disorder and her experiences as a Salesforce professional led her to create a virtual community where people could talk openly about mental health, mental illness, work, and the pressures that often follow us throughout our careers. Her willingness to start those conversations brought people together across the Salesforce ecosystem and led to her receiving a Golden Hoodie on the Dreamforce Admin Keynote stage. Creating The Community She Wanted To See Katie discovered the Trailblazer Community after starting her Salesforce career during the pandemic. She wanted to contribute and speak at community events, but lacked confidence in delivering technical presentations. Instead, she began sharing her personal experiences of bipolar disorder, mental health, and how the Salesforce community had helped her become a better professional. The response showed that many people were looking for a place to have similar conversations. Katie took that community to Salesforce and asked to create a virtual user group dedicated to mental health and mental illness. The group now brings people together each month to share resources, have meaningful conversations, and build relationships with others who understand the pressures of working in technology while managing the rest of their lives. From Call Center Employee To Salesforce Administrator Katie's route into Salesforce was far from straightforward. She originally studied farming before graduating in communications and mass communications during the Great Recession. After struggling to find work, she moved through roles in mortgage refinancing, energy data analysis, and eventually a call center where she first encountered Salesforce. Her next employer had a very different Salesforce setup. The company had no dedicated administrator, and Katie quickly recognized opportunities to improve how the platform was being managed. She wasn't enjoying sales, so she asked if she could become the Salesforce Administrator instead. That decision changed the direction of her career. Katie learned on Trailhead and applied those lessons directly in a live Salesforce environment. The experience gave her the confidence and practical skills to continue building her career. Why You Never Stop Being An Admin One of Katie's biggest career realizations came from understanding that becoming an architect, developer, or taking another role doesn't mean leaving your Salesforce Admin skills behind. As she puts it, "Admin's where we begin, but it never ends." Those core skills continue to influence how professionals solve problems, understand business processes, manage technology, and support users throughout their careers. Katie also shares what she is learning from working on a Salesforce team after spending much of her career managing environments independently, including the value of mentorship and learning from people in roles she previously held without knowing their official job titles. Speaking Up For Underrepresented Communities Our conversation also turns to representation within the Salesforce ecosystem. Katie discusses her work supporting Latino and Hispanic professionals in the United States and her desire to help people build stronger professional connections. She explains why creating opportunities for people to meet, share experiences, and see others like them progress in technology can have a lasting impact on confidence and career development. For Katie, community leadership means creating spaces where other voices can be heard and helping people find connections that may open doors throughout their careers. Admitting You Have AI Imposter Syndrome Despite receiving a Golden Hoodie and becoming a recognized Salesforce community leader, Katie openly admits she experiences imposter syndrome when it comes to AI and Agentforce. She shares the pressure that can come with external recognition, especially when people assume that wearing a Golden Hoodie means knowing everything about Salesforce. Katie's message is reassuring for anyone struggling to keep up with the pace of AI development. Everyone is at a different stage of their learning journey. She explains why Salesforce professionals don't need to abandon the skills they already have and how she stays informed about Agentforce. At the same time, her employer hasn't adopted it. Still, professionals can prepare themselves by following community conversations, attending workshops, completing Trailhead learning, and experimenting with the tools available to them. Learning AI Without Trying To ...
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    37 分
  • Changing lives from a community centre to African Ohana

    Changing lives from a community centre to African Ohana
    2026/07/08
    How does a tech internship at a community centre in Kenya lead to one of the highest honours in the Salesforce ecosystem? In this episode of our Golden Hoodie Winners series, I sit down with Alimali Stephens, Salesforce Senior Developer, community leader, and Salesforce Golden Hoodie recipient. Alimali shares an inspiring story that began with a desire to give back to his local community and led to an unforgettable moment on the Dreamforce stage. His journey reminds us that opportunities often arrive when we're focused on helping others rather than chasing recognition. Where It All Began Alimali takes us back to his early days at the Karibu Centre in Kenya, where he joined as an intern supporting programmes for mothers, children, and the wider community. It was there that he was first introduced to Salesforce through a volunteer programme. Rather than simply learning a new platform, he became part of a project that transformed how the organisation measured its impact, automated manual processes, and better supported the families it served. That first experience with Salesforce would shape the rest of his career. An Unforgettable Dreamforce Moment One day, his director called him into the office with an unexpected question. How comfortable was he speaking in front of a large audience? Soon afterwards, Alimali discovered he had been invited to present on the Dreamforce Admin Keynote. It would be his first visit outside Africa, his first trip to the United States, and, as it turned out, the day he received a surprise Salesforce Golden Hoodie. To make the moment even more memorable, it all happened on his birthday. Building A Career While Building A Community Since receiving his Golden Hoodie, Alimali has continued to grow professionally, progressing from Salesforce Administrator to consultant and now Senior Salesforce Developer. Alongside his day job, he has remained committed to community leadership. As a Salesforce Community Leader in Nairobi and a technology lead with Africa Ohana, he spends his time mentoring aspiring professionals, organising events, and helping others discover opportunities within the Salesforce ecosystem. His belief is simple. The more people we help today, the stronger the community becomes tomorrow. Why Community Changes Careers Throughout our conversation, Alimali explains how discovering the Salesforce community transformed his own learning journey. Early in his career, he often found himself solving problems alone because he didn't know there were other Salesforce professionals nearby who could help. Today, he works to ensure new Trailblazers never have that same experience. It's a powerful reminder that asking questions, sharing knowledge, and supporting one another often accelerates everyone's growth. AI Through The Eyes Of A Salesforce Developer We also discuss how AI is changing the role of Salesforce developers. Rather than seeing AI as a threat, Alimali views it as a practical tool that helps developers solve problems faster, reduce repetitive work, and deliver better solutions for customers. He shares examples of building AI-powered Salesforce solutions and explains why learning to work alongside AI will become an increasingly valuable skill. What part of Alimali's journey inspired you the most, and how could giving back to your own community shape your career in ways you never expected? About Supermums Founded by Heather Black, a Salesforce Golden Hoodie winner, Supermums helps relaunchers and seasoned Salesforce professionals accelerate their careers in tech through expert training, career coaching and recruitment support. Whether someone is returning to work, pivoting into a new role, or ready to step up in the Salesforce ecosystem, Supermums provides practical training, mentoring and access to job opportunities to help them build confidence, sharpen their skills and progress faster. Alongside its career development programmes, Supermums partners with employers to connect them with talented Salesforce professionals who are ready to make an impact. Find out more here https://supermums.org/podcast-intro About our Sponsor, Hubbl Technologies Hubbl gives Salesforce teams the clarity they need to move faster. By connecting technical metadata with real business processes, Hubbl reveals what is happening inside your Salesforce org — from security and access risks to process gaps, tech debt, and AI readiness. The result: less guesswork, faster audits, better documentation, and smarter decisions for teams who want to build, scale, and innovate with confidence Find out more about https://qrco.de/bgY7zw
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    22 分
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