In this week's episode of Business Accelerator, Alex Whitlock and Jason Back continue their deep dive into 'knowing your customer', exploring how brokers can sharpen their positioning to win trust and convert more client inquiries.

The hosts unpack the challenges brokers face at the first point of contact, where snap judgements, confidence, and credibility can make or break a relationship.

Whitlock and Back also debate the pros and cons of being a generalist versus a specialist, sharing practical insights on niching, defining your ideal client, and building a signature process that sets you apart. Drawing on Broker Pulse data and real-world examples, they highlight why clarity in messaging, honest positioning, and customer-centric systems are critical to standing out.

Tune in to hear how brokers can refine their value proposition, improve conversion rates, and position themselves for long-term success by truly understanding who they serve, how they serve them, and why that matters more than ever.

In this episode of Broker Daily Spotlight, host Liam Garman sits down with Mitchell Chadevski, general manager of Renown Lending, to break down how private lenders are filling the widening gap as major banks tighten lending policies.

Chadevski explains why non-banks aren't constrained by strict debt-to-income caps or rigid serviceability rules, instead structuring deals around assets, timelines, and purpose.

The discussion also digs into what borrowers should look for in a non-bank lender, with Chadevski stressing the importance of transparency, track record, and clear communication to avoid operators who over-promise or charge upfront fees with no intention to fund.

For SMEs, developers, and investors, Chadevski highlights why being "finance ready", with clean documentation, proactive planning, and early conversations, is key to unlocking opportunities.

The end-of-year period can be a high-stress time for brokers, with mounting client expectations, looming deadlines, and an artificial sense of urgency. So how can you manage pressure, avoid burnout, and set your business up for success in 2026?

In this episode of Finance Specialist, Liam Garman and Accendo Financial's Trent Carter unpack why the December rush feels so intense, and share practical strategies for managing client expectations, prioritising tasks, and steering clear of over-promising.

They also dive into ways brokers can boost efficiency heading into 2026, including leveraging technology and AI-driven platforms, outsourcing low-value administrative tasks, and structuring the day to focus on high-impact work that drives business growth.

Carter highlights the warning signs of burnout, offers guidance on breaking down large projects into manageable steps, and explains how proactive planning, communication, and professional support can help brokers maintain balance during peak periods.

In this episode of Broker Daily Uncut, host Alex Whitlock is joined by Finni brokers Eva Loisance and Costa Arvanitopoulos to reflect on 2025 and explore the opportunities and challenges brokers face heading into the new year.

The trio discuss the value of building long-term relationships with clients, how investors are leveraging SMSFs and commercial lending, and the growing role of renovation and cash-out loans in portfolio growth.

They also unpack market dynamics including APRA's latest investor lending changes, broker market share trends, and interest rate predictions for 2026, providing insights into how brokers can strategically grow their book and guide clients through a complex property landscape.

In this week's episode of Business Accelerator, Alex Whitlock and Jason Back explore the critical importance of understanding the customer journey in mortgage broking and how brokers can differentiate themselves in a competitive market.

The hosts encourage brokers to reflect on their approach to client engagement, highlighting that truly knowing your customer goes beyond compliance – it's about anticipating needs, addressing fears, and building trust from the very first interaction.

Whitlock and Back also examine the latest Broker Pulse insights, revealing a shrinking pool of clients per broker and the increasing significance of first impressions. They discuss strategies for brokers to showcase value, leverage social proof, and establish a signature process that resonates with their target audience.

Tune in to hear how top brokers are navigating a fragmented market, using client-centric techniques to secure lasting relationships, and positioning themselves as the go-to experts in an era where exceptional service and personal connection are the ultimate competitive advantage.

In this episode of Broker Daily Spotlight, host Liam Garman sits down with James Green, CEO of Clinch, to explore how bridging finance is evolving to help Australians unlock their property wealth seamlessly.

Green explains how Clinch – part of the AltX Financial Group – helps borrowers who hold significant property assets, but lack steady income for traditional lending. With Australia's ageing population and 25 per cent of people projected to be retired by 2030, demand for flexible, short-term, asset-backed finance is booming.

The discussion highlights Clinch's tech-enabled, high-touch approach – including conditional approvals in hours and full settlements in under a week – and its focus on responsible lending, ethical safeguards, and exit strategies.

The expert shares insights from the UK – where non-bank lenders successfully provide short-term, equity-based finance – and how Clinch leverages AltX's credit fund and broker partnerships to deliver competitive rates and smooth service.

A major regulatory shift is set to reshape the borrowing landscape, with APRA unveiling a new debt-to-income (DTI) cap that's sparked debate across the finance sector.

In this episode of Finance Specialist, host Liam Garman sits down with co-host Trent Carter to unpack what the cap really means for brokers, borrowers, and lenders navigating a tightening credit environment.

Garman and Carter unpack APRA's move to limit banks to writing only 20 per cent of new loans above a DTI of six, industry reaction from commentators concerned about borrower access, and why perceptions of restricted credit don't always align with the numbers.

They also dive into the ripple effects for first home buyers, investor activity, and SME owners who rely on property-backed lending, and why this shift could accelerate a move toward genuine business lending grounded in cash flow and balance sheet strength.

Carter underscores how brokers can differentiate themselves by interpreting regulatory change and guiding clients through more complex borrowing decisions as the industry recalibrates ahead of February.

In this episode of Broker Daily Uncut, host Alex Whitlock is joined by Finni brokers Eva Loisance and Costa Arvanitopoulos to unpack the key trends shaping the Australian property market as the year comes to a close – and what brokers need to know to guide clients effectively.

From declining clearance rates, extended loan processing times, and lender strategies, to the impact of government initiatives like the Help to Buy scheme, the trio explore the complexities of financing, investment, and property acquisition in today's market.

The hosts dive into the astronomical blowout in loan processing times, why many buyers are deferring purchases, and how investor demand – particularly via SMSFs – is driving a large portion of market activity.

They also examine changing lender strategies for self-employed borrowers and discuss what the market is expecting the RBA to do with the cash rate tomorrow.