Just Imagine!

If healthcare isn't the most critical service to others, what could it be? Everyday, in some fashion or experience, we interact with others who treat us very well or we have an encounter that drives up our anxiety or anger. Today's podcast focuses on the practical, well-documented, and proven philosophical approaches to fellow human beings in any healthcare environment. The word "hospital" is part of the word "hospitality." Hospitality is not customer service, valet parking, a gift shop, or a McDonalds in your facility; rather, it is innately in those in the healthcare profession, but it may have lost some luster. Why do people study for years and keep studying and learning as healthcare workers? Because the passion to help others demonstrates kindness, compassion, and a commitment to go the extra mile to provide comfort to a patient and their family. Did you know most healthcare lawsuits are a result of poor communication, frustration, and a feeling of being ignored? Preventable? HHPartners' Peter Hertsgaard, M.F.A. and Tom McNulty will chat about today's "pain points" in healthcare organizations and how a "no heavy lifting added" approach can help an organization's environment draw more physicians, nurses, donors, patients, support staff and marketshare. The HHPartners are: Nancy Sheehan, RN, JD, Cynthia Ambres, M.D., M.S., Connie Schroyer, Ph.D., Susan Roberts, M.S., Peter C. Hertsgaard, M.F.A., and Tom McNulty, M.S. Please visit our website: www.hhpartners38.wordpress.com If you believe in Healthcare Hospitality and want to know exactly what we do, please contact us. Share this podcast with a healthcare professional. Thank you!

Tom McNulty, M.S.

Host