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In this UC Today exclusive, host David Dungay is joined by Microsoft experts Tom Arbuthnot, Kevin Kieller, Amanda Sterner, Ryan Herbst, Satish Upadhyaya, and Tom Halards for the highly anticipated Microsoft Teams Monthly Update.

With Microsoft’s staggering quarterly results and a raft of new Teams innovations, this conversation takes you behind the headlines into what’s really happening — from Copilot’s evolving AI personas to critical updates in Teams Rooms and Contact Center integrations. Whether you're a decision-maker, IT pro, or everyday Teams user, this episode is packed with can’t-miss insights on the future of collaboration and communication.

Microsoft Teams is evolving fast — and it’s not slowing down.

In this dynamic roundtable, the panel unpacks the biggest Teams stories and roadmap highlights you need to know:

• Microsoft's record-breaking financials and 430M+ M365 users: What’s driving growth and where is Teams in the mix?
• Contact Center evolution with Unify certification and licensing enforcement: Major changes for integrated voice solutions.
• Copilot 2.0 and the rise of AI Agents: From assistants to "Agent Bosses" — why training and adoption are now essential.
• Rooms and Devices upgrades: Face recognition, translated captions, local PTZ controls, and facilitator AI agents for Android.
• Roadmap gems: Sensitive content detection, silent test calls, remote diagnostics, and much more.

AI is rapidly transforming Teams into not just a collaboration tool, but a workplace operating system. This episode breaks down what’s hype, what’s here now, and what’s just around the corner — with expert takes on every announcement.

Connect with our hosts David Dungay and Tom Arbuthnot on socials here:

David Dungay

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Join David Dungay and co-host Tom Arbuthnot as they welcome a power-packed panel of Microsoft Teams experts—Josh Blalock, Graham Walsh, Ryan Herbst, and Kevin Kieller—for April’s can't-miss Teams Monthly Update. From AI agents that think for you to game-changing integrations, this episode dives deep into the updates reshaping the Microsoft Teams ecosystem.

April’s edition of Microsoft Teams Monthly is a whirlwind of Copilot agents, smarter rooms, and surprise integrations. Whether you’re an IT pro, end user, or Teams nerd (no judgment here), you’ll want to catch every minute of this one.

Copilot Agent Upgrades

New “Researcher” and “Analyst” agents offer powerful multi-step reasoning for enterprise-grade insights.

Interpreter Agent enters public preview with real-time voice translation in multiple languages

Facilitator Agent helps meetings stay on track with nudges, time checks, and agenda prompts

Teams Phone + Dynamics

Microsoft debuts Teams Phone Extensibility for tighter contact center integrations

Major ISVs jump on board—lowering costs, boosting flexibility

Devices, Devices, Devices

Cisco brings Apple AirPlay to Teams Rooms

PTZ camera controls come to Android MTRs

Yealink, Jabra, and others push M-DEP devices into general availability

Shure gets Teams Room kits officially certified

Files Tab Gets Smarter

New “Shared” tab consolidates links, OneDrive, and SharePoint files—finally solving Teams file chaos

Plus: Event previews, live commentary, and a few laughs along the way.

Connect with our hosts David Dungay and Tom Arbuthnot on socials here:

David Dungay

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Tom Arbuthnot

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Welcome to UC Today’s Microsoft Teams Monthly Update with David Dungay and Tom Arbuthnot! This month’s episode is packed with game-changing updates, and we’ve got an expert panel to dissect every major development. Joining David are:

• Tom Arbuthnot – Microsoft Teams & UC expert
• Josh Blalock – Industry thought leader
• Satish Upadhyaya – Microsoft specialist
• Ryan Herbst – UC strategist

What’s on the agenda?

• Skype is officially dead! What does this mean for enterprises?
• M-DEP finally goes GA with the first certified device—what’s next?
• Copilot’s AI-powered call summaries & Intelligent Recap—are they game-changers?
• Microsoft’s latest Teams admin and CarPlay updates—big wins for IT and mobile users.

Skype Bows Out – What’s Next?

After decades of influence, Microsoft is officially shutting down Skype. But is this a big deal or just a relic of the past?

M-DEP Hits the Market!

The first-ever M-DEP-certified device is here! The Jabra PanaCast 50 VBS leads the charge in Android-based Teams Rooms, with more devices coming soon.

AI Takes Over Teams Meetings

Copilot’s AI-powered call summaries and Intelligent Recap for webinars & town halls bring next-level automation to enterprise meetings.

New Tools for IT & Mobile Users

• Teams Client Health Dashboard for proactive troubleshooting.
• Direct Routing SIP Call Flow Diagrams now available in Teams Admin Center.
• Apple CarPlay & Siri Enhancements make it easier to stay connected on the go.

Plus: We break down what ChatGPT-4.5 means for Microsoft Copilot and the rise of AI competitors like DeepSeek!

Connect with our hosts David Dungay and Tom Arbuthnot on socials here:

David Dungay

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Tom Arbuthnot

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In this packed episode of UC Today, David Dungay is joined by a powerhouse panel of Microsoft Teams experts:

• Tom Arbuthnot
• Amanda Sterner
• Satish Upadhyaya
• Kevin Keeler
• Ryan Herbst
• Josh Blaylock

Fresh from ISE 2024, the team dives into the latest Microsoft Teams innovations, including new hardware, Express Install setups, MultiCam capabilities, AI-powered super resolution, and the future of meeting room experiences.

If you want insider knowledge on the latest Microsoft Teams updates, this discussion is unmissable!

The Microsoft Teams ecosystem is evolving faster than ever, and ISE 2024 was packed with groundbreaking announcements. Our expert panel breaks down everything you need to know about Teams hardware, AI advancements, and smart meeting room solutions.

• ISE 2024 Highlights – The latest Jabra, Shure, Logitech, and MaxHub Teams-certified hardware for next-gen meeting spaces.
• BYOD vs. Native Teams Rooms – The ongoing debate: When does a business upgrade to a full Teams Room solution?
• MultiCam for Teams Rooms – Now generally available, enabling seamless multi-angle viewing in large rooms & classrooms.
• AI-Driven Super Resolution – How Microsoft is using AI to upscale low-quality video in poor network conditions.
• Microsoft Teams Panels & Room Occupancy – Real-time sensor data now prevents those “awkward walk-ins” during meetings.
• Microsoft-Android Partnership (M-DEP) – The latest OEM partnerships and what it means for Teams hardware innovation.

Microsoft Teams is redefining the way we work—from AI-powered enhancements to streamlined hybrid collaboration. If you're an IT leader, UC strategist, or Microsoft Teams power user, this episode is a goldmine of insights!

Connect with our hosts David Dungay and Tom Arbuthnot on socials here:

David Dungay

• LinkedIn
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Tom Arbuthnot

• LinkedIn
• Twitter

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To kick off the year, David Dungay was joined by Tom Arbuthnot of Empowering.Cloud, and Graham Walsh from Neat to explore the latest news from the Teams ecosystem.

This discussion sheds light on the latest updates that enhanced Microsoft Teams' functionality, customer engagement tools, and AI-driven capabilities. Here's what you'll discover:

Copilot Updates:

• Microsoft 365 Copilot Chat, with agents, coming in January
• The Microsoft 365 app (desktop and mobile) will also be named "Microsoft 365 Copilot"
• Microsoft Copilot extending to Teams and Outlook
• New Pay-as-you-go billing model for Agents in SharePoint alongside Copilot Studio now has a Pay-As-You-Go experience
• Promotional access to Agents in SharePoint
• During a promotional trial period running from January 6, 2025, through June 30, 2025, organizations with 50 or more Microsoft 365 Copilot licenses will automatically receive 10,000 additional queries per month for agents in SharePoint, giving users without Copilot licenses access to create and use agents.
• Using Copilot agents in group chats - Feb

Teams Updates:

• The new Microsoft Teams Chat and Channels experience
• Facilitator and translated agents
• SMS coming to teams
• Queues app barge and whisper
• Monitor Whisper Barge and Takeover - March
• Service level realtime stats coming to Microsoft Teams Queues App February
• Places development
• AOSP + mandatory android updates + MDEP
• Microsoft Teams: Meeting recap can be shared as a link
• Captions in Teams Rooms on Windows will support additional languages and real-time translation

Connect with our hosts David Dungay and Tom Arbuthnot on socials here:

David Dungay

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Tom Arbuthnot

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Welcome to the Microsoft Teams News Show, brought to you by UC Today! In this episode, Rob Scott and Tom Arbuthnot from Empowering Cloud are joined by a VIP panel of Teams experts to break down the latest and greatest updates from the Teams world.

In this update, we talk through the most popular Teams news headlines with this month’s special guests:

• Rob Scott, Publisher at UC Today
• Tom Arbuthnot, Empowering Cloud
• Josh Blalock, Chief Video Evangelist, Jabra
• Kevin Kieller, Co-Founder & Lead Analyst, enableUC
• Graham Walsh, Director, Global Technical Sales, Alliances, Neat
• Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com

Here’s what we cover:

Microsoft Copilot’s First Birthday: We share fun facts and stats about how Copilot is revolutionizing productivity.

Microsoft Quarterly Earnings Results: Insights into Microsoft's financial performance and the impact of AI investments.

Microsoft Teams Queues App GA: How the new Queues app enhances call queue management.

Digital Signage in Microsoft Teams Rooms on Windows: Exploring use cases and business benefits.

Microsoft Copilot Autonomous Agents: What autonomous agents are and how they streamline business operations.

Microsoft Places Roadmap: The latest on hybrid workspace optimization.

Upcoming Industry Events: Key dates for Microsoft Ignite, Teams Fireside Chats, and more.

Thanks for watching, and be sure to subscribe for more essential Microsoft Teams news and insights!

Stay ahead of the curve by exploring these new features in your own Teams environment. Connect with our regular hosts Rob Scott and Tom Arbuthnot on socials here:

Rob Scott

• LinkedIn
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Tom Arbuthnot

• LinkedIn
• Twitter

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In this month's episode of our Microsoft Teams news show, Kieran Devlin, Tom Arbuthnot and UC Today's panel of Microsoft Teams experts discuss the latest news impacting the Teams ecosystem:

In this update, we talk through the most popular Teams news headlines with this month’s special guests:

• Kieran Devlin, Technology Journalist, UC Today
• Tom Arbuthnot, Empowering Cloud
• Josh Blalock, Chief Video Evangelist, Jabra
• Satish Upadhyaya, Microsoft Unified Communications Architect, SOFTEL Communications
• Graham Walsh, Director, Global Technical Sales, Alliances, Neat
• Amanda Sterner, Employee Experience & Productivity Expert, Xenit AB

Exciting Teams Phone Updates! Pay-As-You-Go Calling Plans, Callbacks for Call Queues, Enhanced Survivable Branch Appliance, Operator Connect expansion, and more. How will these enhance your calling experience?

Teams Rooms 5.2 Release: The release encompasses experience dynamic video tile resizing, Cloud IntelliFrame in room previews, and much more with the latest Teams Rooms update. What do you think of the enhanced video features?

Microsoft Places Launching Soon! Microsoft Places will be generally available in Q4 CY24, with deployment beginning in November. Two new service plans—Places (core) and Places Premium—will be part of Teams Premium. How will this new feature reshape your workplace?

Microsoft 365 Copilot Wave 2 Announcements! Swathes of new features, including dynamic collaboration with pages, BizChat features, as well as updates for Copilot in Excel, Teams, PowerPoint, OneDrive and Word.

Voice and Vision in Copilot Consumer Updates: An AI companion designed for everyone. Are you excited to explore the future of AI in your everyday tasks?

Events and Plugs:

• The Teams Fireside chat covers the Queues App with Stella Lin and Cassandra Marrero on October 10
• Microsoft Teams Devices Ask Me Anything covering EMEA/NA and APAC on October 22 and 23
• Microsoft Ignite takes place November 19-21
• The Converged Communications Partner Sales Bootcamp occurs 2-4 and 3-5 December
• Microsoft UC User Group London takes place on November 27

Stay ahead of the curve by exploring these new features in your own Teams environment. Connect with our regular hosts Rob Scott and Tom Arbuthnot on socials here:

Rob Scott

• LinkedIn
• Twitter

Tom Arbuthnot

• LinkedIn
• Twitter

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Dive into our SEPTEMBER 2024 Microsoft Teams Show!

In this month's episode of our Microsoft Teams news show, host Rob Scott returns with a deep dive into the latest updates and features that are reshaping the Teams ecosystem. Joined by Tom Arbuthnot from Empowering Cloud and a panel of Microsoft Teams experts, the discussion covers significant advancements, from contact center enhancements to AI-driven meeting summaries.

In this update, we talk through the most popular Teams news headlines with this month’s special guests:

• Rob Scott, Publisher at UC Today
• Tom Arbuthnot, Empowering Cloud
• Satish Upadhyaya, Microsoft Unified Communications Architect, SOFTEL Communications
• Kevin Kieller, Co-Founder & Lead Analyst, enableUC
• Graham Walsh, Director, Global Technical Sales, Alliances, Neat
• Amanda Sterner, Employee Experience & Productivity Expert

Whether you're an IT professional, a business leader, or simply a Teams enthusiast, this episode offers invaluable insights into how these updates can improve your collaboration experience.

• Callback for Call Queues: Microsoft Teams now lets callers request a callback instead of waiting on hold. Discover how this game-changing feature could revolutionize customer service operations.
• Intelligent Recap for Ad-hoc Meetings: Coming in October, Intelligent Recap will bring AI-driven summaries to spontaneous meetings and calls. Find out how this feature could transform your meeting follow-ups.
• Channel Cards: Quick overviews of channel activities are now at your fingertips with the new Channel Cards. How will this impact team collaboration in Teams?
• Town Hall Reactions & Graph APIs: New reactions and Q&A export features are here for Town Halls in Teams. Explore how these tools enhance large-scale events and meetings.
• Voice Isolation on MacOS: AI-powered noise suppression is now available for Mac users. Learn why this feature is a must-have for hybrid work environments.

Rooms and Devices:

• Custom Backgrounds in Teams Rooms on Android: Customization just got a boost! Find out how custom backgrounds in Teams Rooms on Android can elevate your meeting experience.
• Join Zoom Meetings with ID on Teams Rooms on Android: Joining Zoom meetings just got easier on Teams Rooms. What does this mean for businesses juggling multiple platforms?
• Dynamic Video Tile Size in Teams Rooms on Windows: Teams Rooms on Windows now adjusts video tile size based on room occupancy. Discover how this dynamic feature enhances video conferencing.
• Direct Recording in Teams Rooms on Windows: Start and stop meeting recordings directly from Teams Rooms on Windows. Learn how this feature simplifies the recording process.
• PowerPoint Live in Cloud Video Interop: PowerPoint Live presentations can now be displayed as video content in Cloud Video Interop. See how this boosts remote presentation quality.
• BYOD Participant Roster Grouping: The new participant roster grouping in Teams BYOD rooms brings individual identification and meeting intelligence to the next level.
• Yealink Teams Phones on MDEP: Yealink’s new Teams phones run on the Microsoft Device Ecosystem Platform. What does this mean for the Teams device landscape?

Events and Plugs: