Host Dr Russell Thackeray interviews Georgina Woodley in Perth, Australia about her background in big-four consulting, strategy, and 20+ years in market research, and her interest in applying personal-development “energy” concepts to organisations.

They discuss how people sense workplace culture, how individual mood and “underlying human state” affects meetings, authenticity, and leadership responsibilities to support mental wellbeing.

Woodley introduces Joy-o-meter, a measurement framework/program that assesses customer and staff experience plus the underlying human state to reveal patterns, capacity, and friction points affecting performance, loyalty, burnout risk, absenteeism, and turnover.

She argues joy is a strategic advantage linked to creativity, flow, and psychological safety, and contrasts joy measurement with satisfaction and NPS. Joy-o-meter uses succinct quantitative surveys with open-ended comments, can isolate current issues from past experiences, and is delivered flexibly via reporting, workshops, or dashboards.

Contact is via LinkedIn and joy-o-meter.com.

00:00 Summer vs Aussie Winter

01:39 Meet Georgina Woodley

02:30 What Energy Means at Work

06:19 Authenticity and Mood Responsibility

10:11 Measuring Joy with Joy-o-meter

12:59 Why Joy Drives Performance

16:36 Beyond NPS and Satisfaction

19:34 How Joy-o-meter Works in Practice

21:57 Finding Friction and Burnout Risk

26:30 Expectations and Better Signals

29:08 Where to Learn More

29:56 ROI Proof and Closing Thoughts

You can contact us at info@qedod.com

Resources can be found online or link to our website https://resilienceunravelled.com