エピソード

  • Hotels keep buying the wrong PMS. Why? Ft. Ira Vouk and Simone Puorto

    Hotels keep buying the wrong PMS. Why? Ft. Ira Vouk and Simone Puorto
    2026/05/06
    The PMS has been at the heart of every hotel for decades. Has it changed at all? What does the next generation PMS look like? Some of hospitality’s most well-known voices, Ira Vouk and Simone Puorto, join Matt to trace the full arc of hotel tech: why big brands are stuck on legacy systems, why hoteliers keep picking the wrong PMS and what every hotelier should ask before signing their next contract.
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    48 分
  • Lobby lines: What if you could shrink them while driving revenue? w/ Mews CEO Matt Welle

    Lobby lines: What if you could shrink them while driving revenue? w/ Mews CEO Matt Welle
    2026/04/29
    Matt arrived at an 800-room Marriott and ended up in a line that went out the door. In this episode, he breaks down what he'd do differently if he were running that front desk today. You’ll hear about the best housekeeping practices, early check-in charges, kiosks, online check-in and how all of it works together to shrink lines and drive revenue at the same time.
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    19 分
  • The CEO who proves hotels don't need OTAs to win ft. Gorjan Lazarov of OREA

    The CEO who proves hotels don't need OTAs to win ft. Gorjan Lazarov of OREA
    2026/04/22
    When Gorjan Lazarov became the CEO of OREA Hotels & Resorts in 2016, direct bookings were at zero and guests chose the brand mainly for its locations. Ten years and 20 hotels later, guest ratings are through the roof and 60% of revenue comes in through OREA’s own platform. Gorjan shares how the group rebuilt its culture, utilized innovative tech and turned OREA into one of the Czech Republic’s most beloved hotel brands.
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    32 分
  • Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown

    Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown
    2026/04/15
    Hotels have always been in the business of trust: guests hand over their passports, their credit cards, their personal information and expect it to be safe. But this industry is a prime target for cybercrime. What are some of the most common threats to data security in hospitality and how can hoteliers protect against them? Matt talks to CISO/Security expert Fleur van Leusden and Terry Brown, Senior Director of Engineering at Mews.
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    46 分
  • What hotel SOPs can never teach, with Miru Schuurman of Amrâth Hotels

    What hotel SOPs can never teach, with Miru Schuurman of Amrâth Hotels
    2026/04/08
    The best guest experiences don’t come from SOPs. Hotels invest in training programs, but the moments guests talk about long after checkout are rarely the ones anyone planned for. Miru Schuurman, Guest Performance & Product Quality Manager at Amrâth Hotels, shares how too much structure can create staff that sticks to scripts instead of reading rooms, and what that can cost you on OTA ratings.
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    31 分
  • Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel

    Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel
    2026/04/01
    Is it time we thought about the PMS as profit, not property management? Asian American Hotel Owners Association (AAHOA) represents nearly 20,000 hotel owners who operate 60% of all hotels in the US. Mews has recently become AAHOA’s official PMS. The association’s Chairman, Kamalesh (KP) Patel, joins Matt to talk about the partnership’s impact, along with why technology is now a profit decision, especially if you’re an independent hotelier.
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    30 分
  • Aparthotel playbook and mindful check-ins with Guido Lips of The July

    Aparthotel playbook and mindful check-ins with Guido Lips of The July
    2026/03/25
    What makes your guests return? And why do some stays become stories people keep telling instead of just rating? Guido Lips has the answers to this. He is the Co-founder and Head of Guest Experience and Culture at The July, a group of unique aparthotels that blend hotel service with the feeling of living in a neighborhood. Guido joins Matt to talk aparthotels, mindful check-ins and what it takes to make guests feel like they belong.
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    32 分
  • Hotel rooms inside bridges: Suzanne Oxenaar on SWEETS’ bold idea

    Hotel rooms inside bridges: Suzanne Oxenaar on SWEETS’ bold idea
    2026/03/18
    This hotel doesn’t have a lobby, but it also doesn’t need one. Scattered around Amsterdam's canals, 28 abandoned bridge keeper houses have been transformed into SWEETS hotel, a collection of standalone suites. Suzanne Oxenaar, SWEETS' Curator and Artistic Director, shares how the hotel came to life and how technology helps manage rooms when they’re spread across the entire city.
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    22 分