エピソード

  • Hotel ÜJA’s Simona Eicher on winning 90% direct bookings as a boutique property

    Hotel ÜJA’s Simona Eicher on winning 90% direct bookings as a boutique property
    2026/11/11
    Simona Eicher left consulting to run Hotel ÜJA, an 11-room hotel in the Swiss Alps. Small hotel owners tend to treat technology as something for the big brands. Simona sees it the other way around. With her partner, she bought an old hotel in the mountains and reopened it in 2025 as Hotel ÜJA in Scuol, run by a team of four with automation at the center of the operation. A year in, she switched to Mews, and she has firm views on what a small hotel needs from its technology.
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    38 分
  • SLH’s Richard Hyde on the tech behind independent luxury hotels

    SLH’s Richard Hyde on the tech behind independent luxury hotels
    2026/11/04
    Every year, around 2,000 hotels apply to join Small Luxury Hotels of the World (SLH), and only a small fraction get in. The new members average 38 rooms, most are family-owned, and range from tents in national parks to boats on the Nile. What does luxury mean at that scale, and what role does technology play in a stay built on personal touch? Richard Hyde, Chief Operating Officer of SLH, joins Matt to talk about the SLH operating model, luxury hospitality, and why SLH chose Mews as a preferred PMS partner in Europe, the Americas, and APAC.
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    29 分
  • How Choice Hotels uses technology to power its franchise model. Ft. Raul Ramirez

    How Choice Hotels uses technology to power its franchise model. Ft. Raul Ramirez
    2026/10/28
    Choice Hotels is built around the idea that a franchisee is in business for themselves but never alone in it. That premise shaped the company that grew into one of the largest franchisors in hospitality. Raul Ramirez, Chief Segment and International Operations Officer at Choice Hotels International, tells Matt how technology supports that premise, and why he believes the next battle for hotels will be fought over distribution.
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    33 分
  • Two years, 100 conversations: Lessons from successful hoteliers who refuse to play it safe

    Two years, 100 conversations: Lessons from successful hoteliers who refuse to play it safe
    2026/10/21
    As Matt Talks Hospitality celebrates 2 years and 100 episodes, Mews CEO Matt Welle reflects on what all these conversations have taught him about innovative hospitality. He revisits his favorite stories of hoteliers who defy gravity and dare to do something different, and explores what drives their success. Matt also looks at the technology behind these hotels and the freedom it gives hoteliers to build the concept that sets them apart.
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    26 分
  • Fortune's Catherina Gioino on hospitality's love-hate relationship with AI

    Fortune's Catherina Gioino on hospitality's love-hate relationship with AI
    2026/10/14
    Hospitality is still working out its relationship with AI, embracing it where it saves time and holding back where it touches the guest. Catherina Gioino, a News Editor at Fortune covering AI and technology, brings an outside read on where that technology helps and where it falls short. She joins Matt for a view on where the industry stands and what AI is doing to the way people find, book and experience a hotel.
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    45 分
  • When guest requests fix themselves: Inside Mews Guest Messaging and Automations with Adam Britton

    When guest requests fix themselves: Inside Mews Guest Messaging and Automations with Adam Britton
    2026/10/07
    Can your staff keep up with guest messages and requests? Most hotels would say no. Messages scatter across five or six apps, and by the time someone replies, the guest has moved on. Guest Messaging and Automations, two new AI-powered Mews features, intend to fix that. Adam Britton, Director of Product and Engineering at Mews, joins Matt to explain how.
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    27 分
  • ASSA ABLOY's Tess Mattisson on wallet-based keys and the future of hotel locks

    ASSA ABLOY's Tess Mattisson on wallet-based keys and the future of hotel locks
    2026/09/30
    Digital room keys are increasingly replacing the classic physical keycard, with more hotels handing guests a key that lives in their phone wallet instead of a piece of plastic at the desk. Mews and Vingcard, an ASSA ABLOY company, are part of that shift, having launched a partnership to offer native wallet-based room access. Tess Mattisson, Vice President and Head of Product for Hospitality at ASSA ABLOY, joins Matt to talk about the partnership, the tech behind wallet-based keys and the future of hotel locks.
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    37 分
  • How venture capital finds and funds the best hotel tech. Ft. Chris Hemmeter of Thayer Investment Partners

    How venture capital finds and funds the best hotel tech. Ft. Chris Hemmeter of Thayer Investment Partners
    2026/09/23
    Every hospitality startup pitches a similar story: better tech, faster growth, bigger returns. Someone has to decide which ones are worth the check. On this episode, Matt is joined by Chris Hemmeter, Managing Partner at Thayer Investment Partners. They talk about how venture capital finds and funds the future of hospitality tech: what convinces investors, what makes a business worth the investment risk, and where the smart money thinks this industry goes next.
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    31 分