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Manual Work is a Bug

Manual Work is a Bug

著者： Matthew Black and Hillary Black | Mav
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We believe that Manual Work is a Bug. This is a podcast about the future of work and life with artificial intelligence. Hosted by Matthew Black and Hillary Black. A Mav Automation Ventures production.106556
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  • I Trust My AI More Than I Trust Myself with Charley Todd

    I Trust My AI More Than I Trust Myself with Charley Todd
    2026/10/22
    This week, it's Matthew's turn for a one-off. Mav Founder + CEO Matthew Black sits down with guest host Charley Todd, founder of Charley Insurance and friend of the show, for a conversation filmed three months ago that already feels like a time capsule.On the table: the AI model that vanished overnight, why Matthew trusts his model more than he trusts himself, the airplane that explains how he runs Mav, and the old-school answer he gives for surviving a founder's worst days.Chapters00:00 — Intro: a three-month-old conversation01:27 — Matt, Matthew, or Matty?02:44 — Adopting AI as a new independent agency04:27 — Humans and technology: the next 18 months05:12 — Everyone is struggling for air05:56 — Loop engineering06:43 — The Fable that disappeared07:37 — It feels like the dot-com boom08:11 — Operate with AI every day10:01 — What consumers want: utility and context11:27 — Insurance inside GPT and Claude12:02 — The renewal letter nobody wants13:15 — What Siri should have done14:53 — I trust my model more than myself16:20 — Why Mav switched to Rippling17:13 — Where the human touch still wins18:28 — Learning vs. building19:21 — Learn by solving real problems21:24 — Boeing vs. Airbus: how Matthew runs Mav22:51 — Give your model context23:40 — Start with weekend vibe coding24:20 — Nine problems and one gem25:20 — The hardest day as a founder27:29 — Go in with a hundred percent love30:02 — "Clip it. Publish it."32:21 — Expanding, not contracting33:46 — CloseHostsMatthew Black — Founder + CEO, Mav Charley Todd — Guest host, insurance agency founder, Charley Insurance Links and ResourcesAnthropic's statement on Claude Fable access, the model that disappeared mid-session Rippling, the HR and finance platform Mav moved to for its MCP Jack Dorsey, "From Hierarchy to Intelligence," on running Block through AI instead of org charts Hacker News, where Matthew watches what's coming down the pipe Obsidian, the note app Charley uses for his master documents Art of Accomplishment, Joe Hudson's coaching company, home of "How could I enjoy this 10% more?" Follow the showManual Work is a Bug is Mav's podcast, now on video. Watch on YouTube and follow wherever you listen, so you don't wait another six years for the next episode. Mav helps insurance agencies grow their book with AI: hiremav.com.Spotify Amazon Music
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    34 分
  • How to Send Texts Your Customers Will Reply To: Conversation Design 101

    How to Send Texts Your Customers Will Reply To: Conversation Design 101
    2026/10/15

    This week, it's a solo episode. Mav Head of Brand and Conversation Design Hillary Black takes the mic to share what eight years of writing for bots has taught her about one thing: getting people to actually text you back.


    On the table: what a conversation designer really does, why ChatGPT made your customers harder to impress, the texting mistake she sees brands make constantly, and her top three fixes you can use today, no matter which AI you run.


    Chapters

    00:00 — Intro

    00:15 — A solo episode

    01:21 — What is conversation design?

    02:05 — Why the good bots are good

    02:43 — From writing bot scripts to writing system prompts

    03:48 — Why conversation design matters more than ever

    05:40 — When AI support chat goes off the rails

    06:46 — If you're texting your leads

    08:02 — Top three ways to improve your conversations

    08:31 — Tip 1: Make it a two-way conversation

    09:56 — Tip 2: Ask one thing per message

    11:24 — Tell people how to respond

    12:22 — Close the loop

    13:23 — Tip 3: Test it yourself as a user

    14:57 — What to look for in your conversation logs

    16:07 — Close


    Host

    Hillary Black — Head of Brand and Conversation Design, Mav


    Links and Resources

    ChatGPT, OpenAI's assistant and the reason your customers expect more from every chat

    Claude, Anthropic's assistant, home of the Opus and Sonnet models Hillary mentions

    SmarterChild, the AIM chatbot that couldn't answer much of anything


    Follow the show

    Manual Work is a Bug is Mav's podcast, now on video. Watch on YouTube and follow wherever you listen, so you don't wait another six years for the next episode. Mav helps insurance agencies grow their book with AI: hiremav.com.


    Spotify

    Amazon Music

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    17 分
  • How Insurance Agencies Are Using AI, Live From ITC Vegas 2026

    How Insurance Agencies Are Using AI, Live From ITC Vegas 2026
    2026/10/08

    This week we have a special episode - Live from the ITC 2026 expo floor. Mav Founder + CEO Matthew Black and Head of Brand Hillary Black grab ten minutes in the official podcast studio between booth shifts to report on what actually changed in insurance this year.


    Every vendor is still pitching their version of AI for insurance. But what’s changed this year is the agency owners.


    On the table: why GPT helped the first five minutes of every sales conversation finally disappear for companies in AI, the commercial agency strategy for quickly moving into personal lines without hiring, evidence that Mav has the coolest booth in the tradeshow circuit, and Matthew's prediction for where the insurance product itself is headed in the next year.


    Chapters

    00:00 — Intro

    00:16 — Live from the ITC 2026 expo floor

    01:17 — The coolest booth on the circuit

    02:45 — "X for AI," three years later

    03:40 — The agency owner has changed

    05:07 — The old guys in the back

    06:19 — From "I don't text" to "how do I grow?"

    07:04 — Commercial agencies moving into personal lines

    08:28 — A prediction for next year

    09:37 — Why doesn't insurance just come with the car?

    10:05 — Insurance like shipping on Amazon

    10:44 — Close: see you at ITC 2027


    Hosts

    Matthew Black — Founder + CEO, Mav

    Hillary Black — Head of Brand and Conversation Design, Mav


    Links and Resources

    ITC Vegas (InsureTech Connect), the world's largest insurance innovation event

    Toyota Insurance, the automaker-owned agency selling coverage alongside the car


    Follow the show

    Manual Work is a Bug is Mav's podcast, now on video. Watch on YouTube and follow wherever you listen, so you don't wait another six years for the next episode. Mav helps insurance agencies grow their book with AI: hiremav.com.


    Spotify

    Amazon Music

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    11 分
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