Managing Conflict
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Managing Conflict
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Kate introduces a summer “best loved episodes” revisit of the How to Lead podcast looking at managing workplace conflict and tension. She defines what conflict actually is and explains why it can feel difficult, reframing resolution as a shared struggle toward a creative outcome that preserves everyone’s dignity. Practical tools include separating the person from the problem, shifting language, collecting perspectives, active listening techniques, structured frameworks, and some de-escalation tactics.
Episode Highlights:
00:00 Summer Season Intro
01:02 Linda Avoids Conflict
02:33 What Conflict Really Is
04:51 Why Conflict Feels Hard
06:19 Reframing Resolution
07:21 Blame to Systems Thinking
08:34 Practical Conflict Tools
10:40 Models and De Escalation
13:34 Prevent Conflict Early
14:33 Key Takeaways and Wrap
16:09 Final Call to Action
Useful links:
The Digital Academy Online Course
Free Resources and more information on Kate's coaching programmes
Buy the "How to Lead" book
Connect with Kate on LinkedIn
Follow Kate on TikTok
Contact Kate
https://www.waterfallhill.co.uk/links