When an employee fails, managers usually don’t blame themselves. Whatever the actual reason may be, the problem is assumed to be the employee’s fault and the employee’s responsibility. But, what if the manager has also contributed to the poor performance? That’s the focus of this week's episode.

In this episode we discuss both types of communicating: one-on-one and with groups. HOW something is communicated is as important as WHAT is being communicated.

Communication skills, the ability to prepare, interact, and understand messages, are among the most important skills and abilities any leader must have to be successful. Preparation for communicating with one or more people is the focus of this episode.

The leader’s role is to build and maintain a high-performing team that outperforms the competition. In a past episode we discussed EQ, the first of the core skills and abilities to be a successful leader. In this episode we will discuss Relationship Building, another critical skill.

Whether you’re a new, or experienced, manager you’ll face problems at work. The way that you approach solving them will prove to be an important aspect of your success. In this encore episode we’ll discuss a good process to follow.

Almost everyone has had the experience of working with a toxic coworker. How to deal with that situation can be difficult and emotional. It is not something that most people want to deal with, but it is in your interest, and the other persons, to work out the problem. We will deal with ways that you can do that in this encore episode.

The leader’s role is to build and maintain a high-performing team that outperforms the competition. In a past episode we discussed EQ, the first of the core skills and abilities to be a successful leader. In this episode we will discuss Relationship Building, another critical skill.

The leader’s role is to build and maintain a high-performing team that outperforms the competition. In this episode of Management Mastery, we discuss Emotional Quotient or E.Q., one of the core skills and abilities needed to be a successful leader. In future episodes we’ll discuss additional core skills and abilities important in being a successful leader.