Many MSPs and businesses believe they're prepared for an outage because they have backups, redundant internet connections, or cloud-based applications. In reality, most recovery strategies fall apart when tested in real-world scenarios. In this episode of MSP 1337, Chris Johnson sits down with Charles Love of Showtech Solutions to explore the dangerous gap between perceived resilience and actual preparedness. They discuss why incident response plans must come before tabletop exercises, how internet redundancy often fails under scrutiny, and why MSPs should treat their own operational dependencies with the same rigor they apply to clients. From protecting the "core four" business applications to safeguarding documentation, passwords, and recovery keys, this conversation delivers practical guidance for building recovery plans that work when systems fail and chaos begins.

Most MSPs don't have a compliance problem. They have a starting problem.

Michael Zbarsky of Blacksmith InfoSec joins MSP1337 to challenge some of the biggest misconceptions surrounding compliance, security frameworks, and cybersecurity maturity. From the GTIA Cybersecurity Trustmark and CMMC to evidence automation and third-party assessments, the discussion focuses on what actually moves organizations forward and what keeps them stuck.

Michael shares why "good enough" today is often better than "perfect" next year, why automation cannot replace human judgment, and why MSPs are uniquely positioned to lead both their own organizations and their clients toward stronger security outcomes.

If you've ever felt overwhelmed by compliance requirements, unsure where to begin, or skeptical that another framework will help, this episode offers a practical roadmap for turning intention into action.

The MSP market is changing fast. Clients can buy technology anywhere, automate routine tasks, and access powerful AI tools with just a few clicks. The real question is no longer what technology you sell. It's whether you can help clients manage the business risks that technology creates.

This week, Chris Johnson welcomes back Auggie Staab from TD SYNNEX to discuss the next evolution of managed services. Together they explore how AI is disrupting traditional service delivery, creating new compliance and cybersecurity challenges, and forcing MSPs to rethink their value proposition.

From shadow AI and data privacy concerns to automation-driven growth opportunities, this discussion examines why governance, strategy, and risk management may become the most valuable services MSPs provide.