In this episode of METROspectives, METRO’s Executive EditorAlex Roman sits down with Brian Dickson, founder of Bus Business Consultants and Ground Transportation Insights (GTI), to discuss what it takes to build a stronger, more resilient transportation organization.

Drawing on his experience as an operator, executive,consultant, and industry observer, Dickson shares the leadership lessons that continue to shape his work and explains why the healthiest organizations don't simply react to challenges — they intentionally create options for the future.

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Paratransit is undergoing rapid change. Rising demand,workforce shortages, tighter budgets, and higher customer expectations are pushing agencies and service providers to rethink how they manage operations. At the same time, advances in artificial intelligence and automation are creating new opportunities to improve efficiency without sacrificing service quality.

In this edition of METROspectives, METRO Magazine’sExecutive Editor Alex Roman spoke with John Hanlon, CEO and co-founder of AlphaRoute, about the evolving role of technology in demand-response transportation. Hanlon discusses how AI-powered tools are helping agenciesoptimize operations, support frontline staff, and enhance the rider experience as they prepare for the future of mobility.

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In this episode of METROspectives, Steve Lassey, CEO of strada360, joins METRO’s Executive Editor Alex Roman to discuss how agencies can bridge the gap between long-term transit planning and day-to-day operational realities.

Drawing on the firm's experience across both the public andprivate sectors, Lassey shares insights on adapting service to changing travel patterns, using data to make better decisions, and building stronger community support for transportation investments.

Key discussion points:

· How experience in both the public and privatesectors helps uncover innovative solutions and partnerships for transitagencies.

· Strategies for aligning long-range transit planswith operational realities and evolving rider demand.

· The role of data, digital tools, and technologyin improving planning, project delivery, and decision-making.

· Trends shaping the future of transit, includingfunding, project delivery, and public engagement over the next decade.

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