In this conversation, Darrell Moon interviews Robert J Smith (Smitty), the CEO of Smith Profits, discussing the critical role of loyalty in leadership and business. Smitty shares personal stories and insights on how loyalty is built through trust, results, and mutual respect. He emphasizes the importance of delivering significant results for clients and how loyalty is a two-way street in both personal and professional relationships. The discussion also covers strategies for building loyalty in business and an overview of the services offered by Smith Profits.

In this episode of the Loyalty by Leadership podcast, host Darrell Moon speaks with Ken Peterson from Benestar about the importance of building loyalty through personal connections, accessibility, and creating a positive team environment. Ken shares insights from his experiences in the insurance industry, emphasizing the value of face-to-face interactions and commitment to clients. The conversation also touches on the challenges of remote work and the strategies used at Benestar to foster loyalty among clients and team members.

In this conversation, Liana Zavo discusses the impact of her concierge firm on her understanding of storytelling and brand representation. She emphasizes the importance of emotional connection in branding and how personal interactions can shape a brand's identity.