『Life Behind the Front Desk』のカバーアート

Life Behind the Front Desk

Life Behind the Front Desk

著者： Jake
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Welcome to Life Behind the Front Desk, the podcast where we pull back the curtain on the hospitality industry. From the wildest guest demands and bizarre lobby encounters to the unexplained events that happen on the night audit shift, we're sharing the stories they don't put in the brochures. Join me, Jake, as I swap stories with fellow hospitality workers about the craziest things we've seen, survived, and definitely weren't trained for. Whether you've worked in a hotel or just love a good "truth is stranger than fiction" story, pull up a chair. Your room is ready.Jake 出世 就職活動 経済学
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  • Episode 3: The Value of An Employee

    Episode 3: The Value of An Employee
    2026/09/03

    Welcome back to Life Behind the Front Desk! In this long-awaited episode, host Jake is back, refreshed, and tackling one of the most frustrating realities in the hospitality industry: the "warm body" trap.

    Why do hotel management teams protect underperforming, toxic employees while gaslighting the dedicated staff who keep the doors open? From corporate turnover panic to the high financial cost of losing high performers, Jake breaks down the hidden operational mechanics behind front-desk culture. Plus, we take a closer look at "pseudo-management" coworkers, the real impact of lazy training practices, and why true hospitality success starts with valuing the workers who actually care.

    In this episode:

    The High Cost of Retaining Bad Staff: How bad hires drive away top performers and cost properties thousands.

    Management Gaslighting: Why pointing out operational issues often makes

    you the problem in leadership's eyes.

    The "Power Trip" Coworker: Unpacking the low-performer who acts like management without doing the work.

    Training for Success: Why effective onboarding is a direct reflection of leadership quality.

    Have a hospitality story, win, or lesson to share? Head over to the link in the show notes to submit your story for a chance to be featured on a future episode!
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    9 分
  • Episode 2: Front Desk Foundations: Communication, Housekeeping, and Strategy

    Episode 2: Front Desk Foundations: Communication, Housekeeping, and Strategy
    2026/08/04

    In this episode of Life Behind the Front Desk, I’m kicking things off by diving into some listener mail—including a wild story from Heather about a guest who wandered right into the kitchen while she was prepping fruit! From there, I take a deep dive into what it really takes to work the floor, comparing the daily madness of the 7–3 and 3–11 shifts, and breaking down why our housekeeping crew is the absolute heart and lungs of any hotel. I’m also sharing four battle-tested strategies I use to survive a shift without losing my sanity.


    📬 Have a crazy, funny, or wild story from your property? Hit the Linktree in the show notes and submit your story through the contact form (you can stay completely anonymous if you want!).


    Thanks for all the love and support—don't forget to like, subscribe, and share with your hospitality crew!


    https://Linktr.ee/LBTFD
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    12 分
  • Episode 1: The Night Warriors

    Episode 1: The Night Warriors
    2026/07/18

    While the rest of the world is asleep, a tiny army of hotel employees is holding the line between hospitality and absolute chaos. They are the night auditors. In this episode, we’re locking the lobby doors and diving into the bizarre, isolating, and hilarious world of the 11 PM to 7 AM shift. From system crashes at 3 AM to the strange cast of characters that only wander into a hotel lobby after midnight, we look at what it really takes to survive the graveyard shift.


    Submit your stories here

    https://Linktr.ee/lbtfd
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    15 分
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