Send us Fan Mail

Legal intake training is where family law firms in the US lose consults they already paid for in marketing. Here's the fix.

Learn how to hire, train, and coach intake staff who book paid consults consistently, so your leads turn into clients instead of lost calls.

Intake manager Mark Oelke shares our 7-week intake specialist onboarding, whisper coaching, and intake quality assurance. He explains why he hires for customer service over sales.

📲 Subscribe Now: https://www.youtube.com/@TylerxDolph

https://www.youtube.com/@jsterlinghughes
📚 Order The Waterfall Method Book here: http://rocketclicks.com/the-waterfall-method/
📅 Schedule a FREE Family Law Firm Audit: rocketclicks.com/schedule-a-family-law-quick-audit

📝 Get your FREE Law Firm Growth Guide: https://jsterlinghughes.com/

---

📄 CHAPTERS

0:00 - Legal Intake Training Starts With Caring About Every Caller, Even Referrals

1:00 - How We Structure 15 Agents Across 3 Shifts To Handle 300+ Calls A Day

13:32 - Intake Quality Assurance: How Live Whisper Coaching Keeps Every Call On Track

16:36 - Hiring Intake Staff: Why We Look For Customer Service Over Sales Experience

21:08 - Our 7-Week Intake Specialist Onboarding: Classroom, Shadowing, And Live Calls

27:03 - What To Look For When Making Your First Law Firm Intake Hire

----------------------

Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers?

Follow these steps:

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/

3. CONNECT WITH US:

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls,

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls,

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.