What does a National Account Manager actually do, and why does it matter?

In this episode of Leave Your Mark, host Jon Ballard sits down with Bill Bonaccorsi, Director of National Accounts at Domino, to break down the strategy behind Domino’s National Account program.

Rather than focusing on individual sites or transactions, this approach is built around long-term partnerships with large, multi-location manufacturers. Bill explains how dedicated account managers act as a central point of coordination—connecting service, sales, engineering, and customer teams to drive alignment and results.

The discussion covers how Domino works with customers to:

• Align on long-term business goals
• Leverage data and insights for continuous improvement
• Coordinate across multiple facilities and stakeholders
• Improve operational efficiency at scale
• Build stronger, more strategic relationships

If your organization operates across multiple locations or is looking to move beyond transactional vendor relationships, this episode offers a clear look at how a more strategic partnership model can deliver real impact.

00:00 Meet Bill at Domino
00:40 What National Accounts Do
03:42 Who Qualifies as National
04:23 Bridging Plant and Corporate
05:45 Standardization Across Sites
06:46 Service and Proactive Support
08:35 Real World Success Story
10:57 Consulting and Partner Network
12:06 Future Growth of the Role
12:52 How to Get in Touch
13:27 Trade Shows and Wrap Up

Labeling performance doesn’t stop at the machine.

In this episode of Leave Your Mark: The Coding and Marking Podcast, we dive into a critical, and often overlooked, factor in production efficiency: aftermarket supplies. Host John Ballard is joined by Domino experts Brad Roush, Bryan Burrell, and Ames to break down how labels, ribbons, and service support directly impact uptime, troubleshooting, and total cost of ownership.

The team discusses Domino’s Safe Supply program and how integrating consumables with service agreements helps manufacturers:

• Reduce line stoppages
• Improve long-term equipment performance
• Eliminate “equipment vs. consumables” finger-pointing
• Lock in predictable costs
• Ensure consistent label and ribbon quality

From real factory floor experiences to proactive service strategies, this episode highlights why a complete labeling system, equipment, supplies, and service, delivers better results than managing each piece separately.

If you’re evaluating a new labeling system or experiencing recurring labeling issues, this episode will help you look beyond upfront equipment costs and rethink your supply strategy.

Time Stamps:
00:00 Introduction to Leave Your Mark Podcast
00:28 The Importance of Aftermarket Supplies
00:58 Meet the Experts
02:24 Personal Insights from the Team
05:02 Understanding Domino's Safe Supply Program
10:11 Benefits of Safe Supply for Manufacturers
14:50 Addressing Common Misconceptions
18:48 Final Thoughts and Conclusion

Join us for a revealing episode as we go behind the scenes of Domino’s Service Organization. Our special guest experts, Fred Brown and Ryan Parks from the North American service leadership team, discuss how remote technical support and field service work in tandem to maximize production uptime. From debunking the '800 number' stigma to utilizing Augmented Reality for instant troubleshooting, we explore how expert preparation leads to faster fixes. Tune in now and discover how world-class support keeps your manufacturing lines moving.

Key Topics Covered

• How Domino triages service calls
• The role of remote diagnostics and augmented reality
• Preparing field engineers before arriving on site
• Typical response times across North America
• Why service quality matters more than technician proximity
• Ongoing training and escalation processes

Resources Mentioned:
Domino North America
Find more coding and marking insights and show notes [here](codingandmarkingpodcast.com)