Culture isn't built in a strategy deck. It's built in the moments leaders create every single day.

Geoffrey sits down with Tria Deibert of Hackensack Meridian Health to explore what happens when organizations stop treating people investments as "nice-to-haves" and start connecting engagement, leadership, recognition, and patient experience to real outcomes. Tria shares how HMH uses data to make the case for culture, why engagement is built leader by leader and team by team, and how their "Leading With Heart" approach gives leaders practical behaviors that strengthen the employee experience.

From recognition that makes invisible moments visible to the connection between engaged teams and extraordinary patient care, this conversation is a powerful reminder that data may open the door, but humanity is what moves people through it.

Additional Resources:

Connect with Tria on LinkedIn: https://www.linkedin.com/in/triadeibert/

Connect with Geoffrey on LinkedIn: https://www.linkedin.com/in/geoffreypsmith/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network

Learn more about PeopleForward Network: https://peopleforwardnetwork.com

Key Takeaways:

• Meaningful, consistent attention drives stronger employee engagement.
• Culture is built leader by leader, team by team.
• Data strengthens the business case for people investments.
• Recognition turns everyday moments into powerful culture builders.
• Employee experience directly shapes the patient experience.