Sustainable performance takes more than a strong strategy. It takes people who are trusted, supported, and empowered to bring that strategy to life. Roger Francis sits down with Mark Griffin, Executive Vice President and Chief Human Resources Officer of BJ’s Wholesale Club, for a conversation about what decades of leadership have taught him about building teams that perform. Mark shares lessons from his own leadership journey, including why great leaders need to shift from doing to coaching, have the confidence to use their voice, and create an environment where people feel safe enough to take calculated risks. Roger and Mark also discuss psychological safety, the impact a leader’s behavior can have throughout an organization, and why long-term performance requires balancing the capital system with the human system. They also look ahead at how AI is changing organizations, what leaders will need as technology continues to evolve, and why career growth doesn’t always mean moving up. Sometimes, a lateral move can provide the experience, perspective, and leadership skills needed to take the next step. The goal isn’t simply to deliver results today. It’s to build the people, culture, and leadership capabilities that can sustain those results tomorrow. Continue the Conversation Leadership doesn’t stop when the episode ends. Connect with Roger Francis for more insights on leadership, growth, and putting IQ + EQ into practice. Get your copy of The Integrated Leader on Amazon:https://www.amazon.com/dp/B0H4F5RY8N Connect with Roger Francis:Instagram: https://www.instagram.com/rfrancisoneFacebook: https://www.facebook.com/roger.francis.543LinkedIn: https://www.linkedin.com/in/roger-francis-2a349612 Connect with Mark Griffin:LinkedIn: https://www.linkedin.com/in/mark-griffin-3096381/ Follow The Leadership Equation for more candid conversations about what it takes to lead people, execute strategy, and deliver results.
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