Jeff talks with Jonathan Head, cofounder of WithMemberly, a platform that helps event producers escape the volatility of one-off ticket sales through subscription-based access. Jonathan is also the manager of product support at AEG Presents, who you'll know from their production of iconic live music events like Coachella, Stagecoach, and the New Orleans Jazz Festival. We discuss Jonathan's people-centric leadership strategies for keeping people motivated through difficult organizational change; why employee well-being is crucial to success; how he prioritizes work for himself and his team; the importance of networking and relationships; and much more. This is an episode you won't want to miss!

In this episode, Jeff is interviewed by Matt Lombardo, manager of professional services and tech evangelist at Rippling, a leading human resource management company. Rippling's technology integrates IT, HR, finance, and other company functions into a seamless platform to allow employees to focus on what matters by streamlining processes and procedures to maximize efficiency.

We discuss the importance and balance of process and performance; creating and maintaining high quality relationships; motivating a high-performance team; how to amplify a team's impact; and why consistently giving people more than they expect is a winning strategy.

Steve Heckler is the former Senior Vice President and Chief Information Officer of Sony Pictures Entertainment, and leader at companies including IBM, AT&T, and Activision. He's delivered management training at companies that include DirecTV, and is the former president of the Society for Information Management and of the Professional Coaches and Mentors Association, as well as a past executive board member of the Southern California chapter of the ACLU. We discuss Steve's new book, So... You Want To Be A Manager, and cover topics including hiring and terminating; mission and values; the importance of communication; and common pitfalls for new managers.The audio and video in this episode is a bit irregular, but the conversation was wonderful nonetheless. If you find it useful, please consider subscribing and sharing.