The best solutions in healthcare rarely begin in a boardroom. They begin with the people living the work every day.

Geoffrey sits down with nurse, author, speaker, and healthcare executive Toni Land to explore why execution does not live in the plan, it lives in the day. Toni shares how co-design creates ownership, turns best practices into best fits, and gives frontline teams the confidence to shape meaningful change.

From nurse retention and real-time engagement to the unforgettable impact of a simple cup of apple juice, Geoffrey and Toni reveal why small, consistent behaviors can transform culture, strengthen teams, and create experiences patients and families remember.

Additional Resources:

Connect with Toni on LinkedIn: https://www.linkedin.com/in/toniland/

Learn more about Landing Exceptional Experiences: https://www.landingexceptionalexperiences.com/

Get Toni's book "The Conversation: Why Good Ideas Don't Survive the Day": https://www.amazon.com/Conversation-Good-Ideas-Dont-Survive/dp/B0GQZQ9GP1

Connect with Geoffrey on LinkedIn: https://www.linkedin.com/in/geoffreypsmith/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network

Learn more about PeopleForward Network: https://peopleforwardnetwork.com

Key Takeaways:

• Frontline teams are often closest to the solution.
• Co-design transforms resistance into ownership and action.
• Best practices succeed when adapted to real work.
• Small, consistent behaviors outperform inconsistent large initiatives.
• Better employee experiences create better patient experiences.