In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Keith, an executive coach and leadership development specialist, to explore how to stop trying to be right and start getting curious in our relationships, teams & organisations.

Keith shares insights from his background in clinical social work, family therapy, executive coaching & Conversational Intelligence, explaining how quickly our brains begin assessing whether an interaction feels safe or threatening. He explores how much of that assessment happens through non-verbal communication, including tone, body language, eye contact, attention & listening behaviours.

The conversation dives into why trust can be built through authentic curiosity & genuine listening, and how easily it can be damaged when leaders interrupt, become distracted, make assumptions or enter conversations already convinced they know the answer.

Keith encourages leaders to become more aware of the signals they are sending and to take responsibility for their own contribution to a relationship.

Debra & Keith also explore what happens when trust has already been damaged. Rebuilding it requires courage, empathy & a willingness to acknowledge that a relationship has become difficult. Rather than allowing negative assumptions to grow, leaders can create space to discuss what each person needs & make the invisible dynamics visible.

This episode is a valuable listen for leaders, entrepreneurs & family business owners who want to understand how everyday conversations can either build or break trust, and how becoming more intentional about communication can transform the way people work together.

CONNECT WITH DEBRA:   

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►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner

►Connect with Debra: debra@businessaction.com.au

►See how she can help you: https://businessaction.co.nz/

►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/

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GUEST’S DETAILS:

► Keith Greer – LinkedIn: https://www.linkedin.com/in/keith-greer-l-c-s-w-p-c-c-81256a130/

► Website – Keith Greer Coaching – https://www.keithgreercoaching.com/

Ep 290 Chapters:

00:00 – Introduction

00:36 – Keith Grier’s Professional Journey

06:35 – The Science of Conversational Intelligence

12:52 – Building Trust Through Communication

17:18 – Navigating Difficult Conversations

21:27 – Dynamics in Family Businesses

32:47 – Implementing Trust and Safety Agreements

54:17 – Managing Personalities and Styles

54:57 – Key Takeaways for Effective Leadership