What happens when a former ski racing coach who skipped the conventional path ends up leading technology and client experience for a major bank?

In this episode of The Iteration Lab, Jarvis Consulting Group’s Co-Founder & CEO Mike Corbett sits down with John Tarnowski, Chief Client Experience and Technology Officer at ATB Financial, to trace a career built on curiosity, problem solving, and a refusal to follow the script.

John reflects on attending high school part time so he could race skis, coaching athletes for the better part of a decade, taking eight years to finish a part-time degree, and then building a 25 year career in financial services. He explains why he leads with questions rather than answers, how a difficult performance review forced him to reconcile his own definition of fairness, and what turning around a 2,300 person retail banking business taught him about client experience.

The result is a candid conversation about coaching people beyond their own expectations, treating technology as an enabler rather than a disruptor, and staying humble enough to admit you are not the expert in the room.

About the Show

The Iteration Lab explores how leaders are shaped by their history, their heroes, their heartbreaks, and their hopes.

Hosted by Mike Corbett, each episode features candid conversations with business and technology leaders navigating complexity, change, and high-stakes decisions.

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Learn more about Jarvis Consulting Group: https://www.jrvs.ca/
Watch full episodes and short-form content on YouTube: https://www.youtube.com/@jarvisconsultinggroup