Ben Brooks usually asks the questions. This week, he's the guest, and The Lift's Executive Producer, Steph Colbourn, takes the host chair to dig into the nitty-gritty of management.

Leadership gets the TED Talks while management gets the eye rolls. But here's the inconvenient truth: 70% of the employee experience is determined by one thing - the quality of their manager. Problem is, we've been talking around management for years.

Topic Highlights:

– The Pilot Six: Ben’s framework to define what good management actually looks like

– Why “getting promoted to manager” is too often Latin for “I'll make more money” but no one tells you about what you're actually signing up for

– The story behind the employee who stuffed papers between the keys of Ben's keyboard just to get his attention

– What Ben's own 360 feedback revealed about where he's still a mediocre manager (and what he's doing about it)

Guest Bio:

Ben Brooks is a leadership strategist, career innovator, executive coach, founder of PILOT, and host of The Lift. He loves traveling, making new friends, and of course, his dog, Jetson.

Episode Links:

The Lift

PILOT

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