What's the highest-ROI investment you can make in your FEC? According to Amber Lambert of Betson, it's not a new attraction. It's not the latest game. It's your people.

In this week's Think Tank Thursday, Denise Killian sits down with Amber — who has owned and operated her own family entertainment center, worked in corporate FEC management, and now helps operators grow their business through Betson — to talk about why training has to be a culture, not a calendar item.

They cover the full arc: from what a first week of onboarding should actually look like, to why the buddy system works better than any employee handbook, to how cross-training and recognition keep your best people from walking out the door. Amber also gets real about safety — the stuff most operators think they've covered but haven't practiced nearly enough.

Key Takeaways:

• Training is your best ROI. More than any game or attraction you can buy. Amber guarantees it — and she sells games for a living.
• A buddy system in the first 6-12 weeks sets new hires up to succeed and strengthens your veteran employees at the same time.
• Cross-training creates a path forward. Nobody stays at a job where there's no room to grow.
• Safety training isn't a fire drill you do once. It has to be practiced until it's second nature — before the moment your team needs it.
• Monthly team training meetings don't have to be a burden. Make them fun, make them required, and let your team take turns leading them.

Ready to grow your team, your business, or yourself?
Visit thegrowthprogroup.com and set up a free growth call with one of our coaches.