『Frictionless Growth Marketing』のカバーアート

Frictionless Growth Marketing

Frictionless Growth Marketing

著者： Sonia Thompson | Inclusive Growth & Customer Experience Strategist
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Brand growth today depends on removing friction from your marketing and customer experience to attract and retain more of the people you want to serve. Frictionless Growth Marketing is the podcast for marketers, business leaders, and founders who want to grow by eliminating the messaging, experience, and strategy gaps that quietly push customers away every single day. Hosted by Sonia Thompson, Inclusive Growth and Customer Experience Strategist, the show breaks down how modern brands drive sustainable growth by designing frictionless customer journeys, building trust with identity-rich growth communities, and adapting to changing consumer expectations with clarity and confidence. Each week, you’ll hear practical insights, real brand examples, and candid conversations with marketing leaders and subject-matter experts on: Brand strategy that fuels long-term business growth in the age of modern marketing Customer acquisition, retention, and loyalty in today’s market How friction shows up across the customer journey — and how to remove it Identity-driven marketing, cultural relevance, and belonging What’s actually working now with today’s values-driven consumers If you want to reach more of the people you’re meant to serve — and convert more of them — without relying on outdated formulas or brute-force tactics, Frictionless Growth Marketing will show you the new rules of modern marketing and growth. Because when you remove friction, you remove barriers to growth — for your customers and for your business.Sonia Thompson マーケティング マーケティング・セールス 経済学
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  • 225. 4 Hidden Leaks Driving Up Your Customer Acquisition Costs (And How to Fix Them)

    225. 4 Hidden Leaks Driving Up Your Customer Acquisition Costs (And How to Fix Them)
    2026/07/23
    Customer acquisition costs have climbed dramatically over the past few years, but spending more on advertising isn't always the answer. In many cases, rising CAC is a symptom of hidden leaks in your marketing strategy that prevent more prospects from becoming customers. In this episode, Sonia Thompson breaks down the four hidden leaks that drive up customer acquisition costs—and, more importantly, how to fix them. You'll learn how friction in the customer experience, fragmented media and discovery, ad fatigue, and ineffective brand messaging quietly reduce conversions and increase the cost of acquiring new customers. In this episode, you'll learn: Why customer acquisition costs continue to rise for brands across industries How customer experience friction hurts conversion rates and marketing ROI Why today's consumers discover brands differently than they did just a few years ago How ad fatigue reduces campaign performance and what to do about it Why brand messaging must answer, "Is this for someone like me?" before customers will consider your brand Practical ways to improve your customer acquisition strategy without simply increasing your marketing budget If you're looking to improve conversion rates, lower customer acquisition costs, and build a more effective growth marketing strategy, this episode will help you identify where your marketing is leaking—and how to start fixing it. Friction Finder Growth Audit: https://www.frictionlessgrowthlab.com/frictionfinder/ Chat about Mosaic Message Mapping: sonia@soniaethompson.com
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    13 分
  • 224. Add This to Your Brand Messaging Strategy to Make It Much More Effective

    224. Add This to Your Brand Messaging Strategy to Make It Much More Effective
    2026/07/17
    Most brands spend countless hours perfecting their core brand messaging—but they're missing one critical layer that determines whether many ideal customers will consider them in the first place. In this episode, Sonia Thompson introduces Mosaic Message Mapping, a framework that helps brands identify the identity-specific messages different customer communities need to hear before your core messaging can do its job. Learn how to strengthen your brand messaging strategy, improve customer acquisition, and create marketing that resonates with different audiences without creating endless new content. In this episode, you'll learn: Why great brand messaging isn't always enough to get customers to consider your brand How different customer communities have different decision-making needs The three-step Mosaic Message Mapping framework How to build a stronger brand messaging strategy by layering identity-relevant messages onto your existing marketing Why this approach can improve marketing performance and conversion rates Email Sonia: sonia@soniaethompson.com Friction Finder Growth Audit: https://www.frictionlessgrowthlab.com/frictionfinder/
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    15 分
  • 223. Why Great Brand Messaging Gets Blocked Before Customers Ever Hear It

    223. Why Great Brand Messaging Gets Blocked Before Customers Ever Hear It
    2026/07/09
    Great brand messaging doesn't guarantee your brand will make the consideration set. In this episode of Frictionless Growth Lab, Sonia Thompson explores why ideal customers often overlook brands before they ever evaluate their messaging. Learn how buyer personas, customer identity, and customer decision-making influence consideration, customer acquisition, and brand growth—and why understanding how different people decide is essential to modern marketing. If you want stronger marketing strategy, more effective brand messaging, and frictionless brand growth, this episode is for you. Chat with Sonia: sonia@soniaethompson.com
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    11 分
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