エピソード

  • 🔓 109: Various forms of hybridity
    2024/07/31

    Should your community be public, private, or a hybrid of both? What about free vs. paid? Erica and Brian break it all down.

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    1 時間 38 分
  • 🔓 108: The Ericas
    2024/07/09

    And The Erica Goes To…Erica! 🏆🥳

    Brian is joined by a gaggle of family, friends, and co-workers to present Erica with awards on her birthday.

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    1 時間 50 分
  • 🔓 107: Under the surface
    2024/04/09

    Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience.

    • Previous episodes about the "above the surface" bits:
      • 🔓 76: Combo pages

      • 🔓 91: A list of links

      • 🔓 101: They want the ugly

    • Resources:

      • Structures & Modalities Examples

      • Permissions & Roles Template

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    1 時間 11 分
  • 🔓 106: The Golden Hoodie
    2024/03/05

    Brian and Erica deep dive into customer awards programs and how to get them right.

    • 🔓 5: A whole bag of crap
    • The Golden Hoodie
    • Alteryx Excellence Awards

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    1 時間 39 分
  • 🔓 105: Measurin' vibes
    2024/01/30

    Erica and Brian push back hard on the idea that measuring community ROI isn't important (we can't believe we had to talk about this or are typing this right now, but here we are).

    Measurement resources:

    • 🔓 8: Just say No to Page Views
    • 🔓 9: Everyone wants a cool dashboard
    • 🧵 70: Behaviors and indicators
    • 🧵 92: Early indicators
    • Community Metrics Template
    • Erica's blog: It's All About That Data
    • Brian's presentation on measuring ROI
    • Course: Community Measurement Fundamentals
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    56 分
  • 🔓 104: A really great activation
    2023/12/12
    Erica and Brian talk about their favorite community activations for in-person conferences.
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    1 時間 38 分
  • 🔓 103: Part of the master plan
    2023/09/12

    Brian and Erica discuss the launch of Community Strategy Academy.

    Use code INBEFORE at checkout for 15% off of any course, bundle, or membership.

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    26 分
  • 🔓 102: Scale, success, service, and hubs
    2023/07/11

    The state of the market, why Customer Success is driving community inside of organizations, and how we can partner to deliver value.

    • Resources about CS + Community:
      • Podcast: 🔓 34: The "S" stands for "Success"
      • Blog: Building Scalable Customer Success Through Communities
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    52 分