You delivered exactly what you promised. So why is the client still unhappy?

𝗜𝗻 𝘁𝗵𝗶𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲 𝘆𝗼𝘂'𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

- The simple question most sellers forget to ask

- How knowing what success looks like prevents refunds and bad reviews

- Why this question protects you if the client moves the goalposts

Most unhappy clients aren't unhappy because you did a bad job. They're unhappy because you never agreed what a good job looked like. You worked to your idea of success. They had a different one.

In this episode I share one question that fixes this: "What does success look like to you?" Sometimes the answer is less than you planned to deliver. Sometimes it's more, and you've dodged a disaster. Either way, hit it and you get happy clients, referrals and glowing reviews. And if they change their mind later, you've got a clear point to go back to.

𝗧𝗼𝗽𝗶𝗰𝘀 𝗖𝗼𝘃𝗲𝗿𝗲𝗱

Sales discovery questions

What does success look like

Setting client expectations

Avoiding refunds and complaints

Getting more referrals and reviews

Customer success

Buyer psychology

B2B selling

This is episode 1167 of the Daily Sales Message podcast.

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𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗝𝗮𝗺𝗲𝘀

LinkedIn → https://www.linkedin.com/in/jamesnewelluk/

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Struggling to explain what you sell? Watch my free What To Say To Sell™ training:

https://jamesnewell.lpages.co/what-to-say-to-sell/?utm_source=spotify&utm_medium=podcast&utm_campaign=what_to_say_to_sell&utm_content=show_notes

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📩 𝗔𝗯𝗼𝘂𝘁 𝗧𝗵𝗲 𝗗𝗮𝗶𝗹𝘆 𝗦𝗮𝗹𝗲𝘀 𝗠𝗲𝘀𝘀𝗮𝗴𝗲

Daily practical sales tips covering sales messaging, sales psychology, B2B selling and conversion improvement.

Most deals are lost in explanation, not negotiation.

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𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝘀𝗮𝗹𝗲𝘀 𝘀𝗸𝗶𝗹𝗹𝘀 (𝘀𝘁𝗲𝗽-𝗯𝘆-𝘀𝘁𝗲𝗽)

https://www.practicalsalestraining.com

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𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝗵𝗼𝘄 𝘆𝗼𝘂 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴

https://www.clearsalesmessage.com

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Clear Sales Message™ helps companies communicate their value clearly so buyers understand faster and buy with confidence.