Episode 7 - Agent - Human Handoff ( Track A - System)
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Episode 7 - Agent - Human Handoff ( Track A - System)
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著者：
A refund agent with a human approval on every action sounds safe.
Until reviewers are clicking approve half-asleep, and a $4,800 decimal slip sails through in under two seconds.
In this episode: the handoff layer. Where the agent meets the user, and who's actually in charge at the moment something irreversible happens.
- When should the agent ask vs. act? (One agent guessed wrong and ordered noodles instead of milk tea.)
- How to gate without alert fatigue: stop where money moves or something can't be undone. Never on read-only work.
- Why transparency is what protects user autonomy.
Plus a beat for PMs: the approval dialog, the escalation message, the activity log. That's product surface you can own and prototype yourself, starting now.
Track A, Episode 2 — the System track: how you build it.
New here? Start with Episode 1: Beyond the Demo, or catch the Two Tracks interlude for the full map.
Monday move: take your highest-stakes agent action and list every approval it triggers. Cross out each gate that doesn't map to something irreversible or expensive. For every gate that survives, rewrite the user-facing sentence until a reviewer can make a real decision from it.