Most healthcare organizations know specialty care matters. Almost none of them are actually using it at the level their patients need.

In this episode of The Disrupted Podcast, Jamie Preston sits down with Scott Middleton — Founder and Chief Disruption Officer of Your Health — for an unfiltered look at one of the most critical gaps in care delivery: specialty services. Your Health currently routes about 10% of its patient appointments through specialty providers. The national average is 20%. Scott makes the case — with real stories from nursing homes, lawsuits, and the road across South Georgia — that closing that gap isn't just a clinical priority, it's a survival strategy.

What you'll hear in this episode:

• Why a 400-pound patient in a nursing home had never been offered a GLP-1 for weight loss — and what that reveals about how providers think about specialty
• The exact communication chain (DPH → EDCS → Care Manager → Provider) and precisely where it breaks down
• How 80% of Your Health patients have behavioral health needs while psych providers sit with open schedules — and how to fix that paradox
• Why texts and emails don't cut it in care coordination — and why voice-to-voice is the only real standard
• The lawsuit that should have been prevented with a single chest x-ray, and what it means for provider accountability going forward
• Why Scott banned the word "no" inside Your Health — and the mindset shift that comes with replacing it

Specialty is what separates Your Health from every other provider in the market. If you're a DPH, a care manager, or a provider inside this system — this episode is for you. If you're a healthcare leader watching specialty care fall through the cracks anywhere, it might be for you too.

www.YourHealth.Org