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You’re scanning your own groceries, placing your own order, checking your own inventory, troubleshooting your own account—and then being asked to pay more for the privilege.

When exactly did the customer become the employee?

In this episode of I’m OK Being a Karen, Sterling takes on the rise of self-service and the slow disappearance of actual customer service. From self-checkout and tip screens to useless chatbots, endless phone trees, understaffed stores, and the dreaded “Have you checked our app?”—companies keep handing more of the work to us while prices, fees, and expectations keep climbing.

And here’s the thing: this isn’t about hating technology. Some self-service options are genuinely convenient. But there’s a big difference between giving customers an option and making customers do the work because you no longer provide the service.

So why are we afraid of being called a “Karen” for expecting a human being to actually help us?

If I’m the cashier, the order taker, the inventory checker, the tech support department, AND the customer…

what are we doing here?

Get in touch at imokbeingakaren1@gmail.com

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In this episode of I’m OK Being a Karen, Sterling breaks down what disease surveillance actually is, why it matters, and why experts say early detection is one of the most important tools in preventing outbreaks before they become national emergencies.

This isn’t about politics or telling you what to think. It’s about understanding the facts, following the evidence, and asking one simple question:

What are we doing here?!

Sources referenced include: The U.S. Centers for Disease Control and Prevention (CDC), Reuters, The Associated Press, and reporting from public health experts.

Get in touch at imokbeingakaren1@gmail.com