Why am I doing your job...and still paying more?
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ほしい物リストの削除に失敗しました。
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Why am I doing your job...and still paying more?
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You’re scanning your own groceries, placing your own order, checking your own inventory, troubleshooting your own account—and then being asked to pay more for the privilege.
When exactly did the customer become the employee?
In this episode of I’m OK Being a Karen, Sterling takes on the rise of self-service and the slow disappearance of actual customer service. From self-checkout and tip screens to useless chatbots, endless phone trees, understaffed stores, and the dreaded “Have you checked our app?”—companies keep handing more of the work to us while prices, fees, and expectations keep climbing.
And here’s the thing: this isn’t about hating technology. Some self-service options are genuinely convenient. But there’s a big difference between giving customers an option and making customers do the work because you no longer provide the service.
So why are we afraid of being called a “Karen” for expecting a human being to actually help us?
If I’m the cashier, the order taker, the inventory checker, the tech support department, AND the customer…
what are we doing here?
Get in touch at imokbeingakaren1@gmail.com