In this episode of Human-Coded, we wrap up our series on the three pillars of change management by diving into the most misunderstood of the bunch—technology. Joined by M&S Consulting’s Casey Zaitz and Ashok Aggarwal, we unpack why technology alone doesn't drive meaningful transformation and what it actually takes to implement tools that stick. From mergers and acquisitions to failed Salesforce rollouts and the real reason AI adoption lags in enterprise settings, this conversation brings clarity to why change fails and how organizations can do it better. If you’ve ever thought a new tool would fix your team’s problems, this one’s for you.

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An M&S Consulting Podcast

What does it really take to lead change across an entire organization? In this episode of Human-Coded, we sit down with Casey Zas, leader of M&S Consulting’s Organizational Transformation practice, to unpack what organizational change management looks like when it’s done right.

We explore the delicate balance between creating urgency and preventing burnout, how to uncover hidden inefficiencies through collaborative workshops, and why executive buy-in isn’t just helpful—it’s essential. You’ll also hear how skeptics can become surprising champions of change and what metrics actually matter when tracking transformation.

If you’ve ever led a change initiative that stalled—or you're gearing up to start one—this episode is packed with the practical insight and empathy needed to guide people, teams, and businesses through lasting change.

https://www.mandsconsulting.com/contact-us/

An M&S Consulting Podcast

In this episode of Human Coded, we continue our deep dive into change management, focusing on the most crucial and often most challenging aspect—people. Host Quinn Brewer is joined by returning guest Casey Zaitz, a change management and agile expert, along with Alexander Wenzel, a key player in project management at M&S Consulting. Together, they explore how leaders can navigate resistance to change, turn skeptics into advocates, and build trust across an organization. They also discuss M&S Consulting’s approach to facilitating successful change initiatives and the importance of addressing the human operating system—because even the best technology solutions fail without adoption. Whether you're leading a transformation or managing a team through change, this episode is packed with practical insights to help you make change stick.

https://www.mandsconsulting.com/contact-us/

An M&S Consulting Podcast