Every Customer Agent email reply can now include a custom feedback question and two buttons. A positive click counts toward reporting, and a negative click hands the conversation to a human. HubSpot's in-app Product Updates lists this as Live, for Customer Agent on Professional and Enterprise across Smart CRM, Marketing Hub, Sales Hub, Service Hub, Content Hub, and Data Hub.

Who it's for: Service leaders and RevOps teams running Customer Agent on email. Live on Professional and Enterprise across the hubs named above.

Our research covered this on November 10, 2026, and we checked HubSpot's in-app Product Updates the same day. Here's where it stands as of that check. The prompt, button labels, human handoff path, and the Customer Agent tester are the operational details that matter this week. Product Updates does not say whether every language or email template is covered, so we are not confirming those exceptions.

Sources
Our research: Customize Customer Agent Feedback and Transfer Buttons in Email
Also checked: HubSpot's in-app product updates (not linked publicly)

More HubSpot updates
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