Customer Agent Batch Testing can now take a CSV of questions and optional expected answers, then run them as one batch. HubSpot's in-app Product Updates lists this as a Public Beta for Customer Agent on Professional and Enterprise across Smart CRM, Marketing Hub, Sales Hub, Service Hub, Content Hub, and Data Hub. No release date is shown.

Who it's for: Service, success, and RevOps teams already using Customer Agent Batch Testing. Public Beta on Professional and Enterprise across the hubs named above.

Our research covered this on November 10, 2026, and we checked HubSpot's in-app Product Updates the same day. Here's where it stands as of that check. The CSV template, optional expected answers, and treating this as a follow-on to earlier batch testing are the operational details that matter this week. Product Updates says Customer Agent uses HubSpot Credits, but it does not say that test runs consume them, so that credit use is unconfirmed.

Sources
Our research: CSV Batch Testing for Customer Agent: Test at Scale
Also checked: HubSpot's in-app product updates (not linked publicly)

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