FREE Google review monitoring (the link Grant mentioned): https://meritly.us/free-google-review-monitoring?utm_source=spotify&utm_medium=podcast&utm_campaign=ep-002
One email a month with your new reviews, any rating changes, and every 1–3 star review that still needs a reply. Free, no credit card, one-click unsubscribe.

Fake one-star review? Google can remove it, but only if it breaks Google's rules. In this episode, Grant walks small business owners through how to remove a Google review the right way, using Google's own Business Profile and content policy guidelines.

You'll learn:

• Which Google reviews are eligible for removal (and why "unfair" isn't enough)
• The 5 policy violations that matter most: fake engagement, conflict of interest, off-topic, harassment/personal info, profanity and advertising
• How to report a review from your Google Business Profile
• How to track your report and use your one-time appeal in the Reviews Management Tool
• What to do about negative review extortion scams
• How to handle a real negative review that doesn't break any rule

Sources:
Google – Report inappropriate reviews on your Business Profile: https://support.google.com/business/answer/4596773
Google – Maps user-contributed content policy: https://support.google.com/contributionpolicy/answer/7400114
Google – Report negative review extortion scams: https://support.google.com/business/answer/16404809

This episode is narrated with an AI voice.